Essential Position Functions: - Provide leadership role in the implementation, operation and support of infrastructure services; including server, network and telephony devices and related applications
- Provide leadership for 2nd tier support for technology systems within the enterprise
- Lead recommendations for enhancing approaches for systems support services
- Develop and manage effective working relationships with other departments, groups and personnel within the organization and with vendors
- Analyze performance of technology systems and take action to correct deficiencies
- Participate in the development and implementation of processes that improve efficiency and enhance productivity
- Review workload and staffing requirements, make recommendations regarding employment, promotions, salary adjustments, and termination
- Direct staff and the activity of others during the testing, monitoring and installation of new systems and major system releases
- Perform employee counseling and work performance evaluations as required
- Provide a minimum of weekly status report update for current projects
- Manage, control, direct, and supervise assigned direct reports, including general leadership, planning, organizing, and reviewing
- Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrate respect for others
- All work responsibilities are subject to having performance goals and/or targets established.
Required Knowledge and skills: - Ability to work with and through people to establish goals, objectives, and action plans
- Thorough knowledge of technology solutions for the Internet; hand held devices; personal computers; and networks
- Ability to quickly learn business and manage end-user expectations and effectively manage time, resources, and deadlines
- Ability to drive quality into the company culture by contributing to internal initiatives
- Understanding of RDBMS concepts, preferred.
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