Bachelor's degree in systems, business management, or related field, or 5+ years of experience in a systems-related role in patient-facing healthcare settings.
Experience with Compulink practice management systems is required.
Preferred experience in Optical sales.
Basic knowledge of SQL is preferred.
Strong customer service skills for end-user support.
Excellent communication skills tailored to meet customer needs.
Ability to prioritize and manage competing expectations.
Responsibilities
Implement, enhance, and support clinical applications.
Create departmental processes to achieve operational goals.
Follow IS project management standards throughout the project life cycle.
Analyze workflows to identify system enhancement needs.
Collaborate with leadership and teams to prioritize system enhancements.
Lead the testing and implementation of enhancements.
Provide training to office Super Users on application functionality.
Benefits
Competitive compensation package
Comprehensive benefits
401(K) contributions
Significant discounts on eye care
Continuing education allowances
Opportunities for career growth and development
Paid time off and holidays off
Full Job Description
Overview
We are looking for a Systems Integration Specialist, with deep expertise in Compulink, to join our growing team. Reporting to the Director of Systems Integration, this position is responsible for the implementation, enhancement, and support of clinical applications deployed throughout VIP.
This is a remote position with some travel to meet with the practices within the company.
Responsibilities
What You Will Do:
Implement, enhance and support clinical applications
Assist with the creation of standard departmental processes to meet operational goals
Adhere to IS project management standards and appropriately see projects through the project life cycle
Analyze workflow to determine system enhancement needs and changes
Work with leadership, Optical team members, and other applicable departments to prioritize system enhancements
Lead testing and implementation of enhancements
Support existing and new system features on training, go-live, and enhancements as appropriate
Plan, document and execute application features and functionality as per vendor requirements
Conduct problem analysis and issue resolution for issues related to software through the vendor support mechanisms
Provides training to office Super Users on application functionality
Qualifications
What You Will Bring:
Bachelor's degree in systems, business management or related field, or more than 5 years of experience in a systems-related role in patient-facing healthcare settings.
Experience with practice management systems, including Compulink, is required.
Experience in Optical sales in preferred.
General/basic knowledge of SQL is preferred.
Exhibit customer service skills necessary to provide ongoing support for end users.
Excellent communication skills adapted to the requirements of the customers.
Ability to manage competing expectations and priorities.
