Summary StatementThe Principal responsibility is to provide highly effective technical support for DTI's technical infrastructure. Highly effective means that the services for the assigned assets are provided in a way that is efficient, meets the needs of the customers (both DTI and other state agencies) and customers in compliance with DTI policy and procedures. The services will be primarily rendered through a combination of personal effort, joint effort with others in the workgroup, and collaboration with other DTI staff, vendors, and customers.
The Senior Analyst is expected to possess strong technical proficiency in one or more of the core Technology Domains, technical proficiency in several others, and technical awareness in the rest.
The SENIOR ANALYST will report to the Manager of Systems Engineering.
Technology Domains include, but are not limited to, the following:
- Enterprise Operating Systems: Windows Server, Red Hat Enterprise Linux (RHEL), and other enterprise Linux/UNIX operating systems.
- Infrastructure Automation and Configuration Management: Ansible, Ansible Automation Platform (AAP), Terraform, Infrastructure as Code (IaC), and automated provisioning and configuration management.
- Cloud and Virtual Infrastructure: VMware vSphere, Microsoft Azure, Amazon Web Services (AWS), and hybrid cloud infrastructure.
- Application Delivery and Networking: F5 BIG-IP, load balancing, DNS, reverse proxies, SSL/TLS, web application security, and high-availability configurations.
- Observability and Monitoring: OpenTelemetry, Dynatrace, centralized logging, metrics collection, distributed tracing, and enterprise monitoring solutions.
- DevOps and CI/CD: Git, GitHub Actions, Azure DevOps, automated deployment pipelines, and infrastructure lifecycle management.
- Middleware and Web Technologies: IIS, Apache, WebSphere, IBM MQ, IBM App Connect Enterprise (ACE), APIs, and enterprise application integrations.
- Containerization and Modern Platforms: Docker, Kubernetes, containerized workloads, and supporting infrastructure.
- Security and Identity Integration: Identity and access management, secure connectivity, certificate management, and zero-trust architecture concepts.
- Technical Troubleshooting and Problem Resolution: Advanced troubleshooting, root cause analysis, performance tuning, incident resolution, and collaboration across infrastructure, networking, security, and application teams.
Job Requirements Please attach a resume with your online application or use the resume tab in DEL to provide a detailed description of how your education, training and/or experience meets each job requirement including employer, experience/responsibilities and dates (month/year) of employment/training:
Possess a minimum of five (5) years of progressively responsible technical experience in enterprise infrastructure engineering, systems administration, platform automation, or related disciplines. Experience should include installation, configuration, troubleshooting, performance optimization, patching, upgrades, vendor coordination, high availability, and disaster recovery across multiple enterprise technologies, including:
- Operating Systems: Administration and engineering of Windows Server, Red Hat Enterprise Linux (RHEL), and other enterprise Linux/UNIX operating systems.
- Infrastructure Automation and Configuration Management: Experience with Ansible, Ansible Automation Platform (AAP), Terraform, Infrastructure as Code (IaC), and automated configuration management.
- Cloud and Virtualization: Experience with VMware vSphere, Microsoft Azure, Amazon Web Services (AWS), or comparable enterprise cloud and virtualization platforms.
- Application Delivery and Networking: Experience with F5 BIG-IP (LTM, DNS/GTM, ASM/Advanced WAF, or APM), load balancing, DNS, SSL/TLS, reverse proxies, and high-availability architectures.
- DevOps and CI/CD: Experience with Git, GitHub Actions, Azure DevOps, or similar tools supporting automated infrastructure provisioning, deployment, and lifecycle management.
- Observability and Monitoring: Experience with enterprise monitoring, centralized logging, metrics, distributed tracing, or observability platforms such as OpenTelemetry, Dynatrace, Grafana, or comparable solutions.
- Middleware and Web Services: Experience supporting enterprise web servers, application platforms, APIs, and middleware technologies, including Apache HTTP Server, IIS, and related services.
- Security and Access Management: Experience with enterprise identity and access management, certificate management, secure connectivity, and infrastructure security practices.
- Containers and Modern Infrastructure: Familiarity with container technologies, container orchestration, and modern application hosting architectures.
Possess training or certifications in project fundamentals or a minimum of three (3) years of experience providing leadership for IT projects, including identifying tasks and their predecessors and successors, estimating task effort and duration, providing technical project leadership, and tracking time against a project schedule.
Possess training or a minimum of three (3) years' experience in quality process management, including compliance with standards, focusing on continuous improvement, implementing and testing changes, and performing post-implementation validation and monitoring.
Possess a minimum of three (3) years of experience successfully interacting with operations staff, other technical teams, vendors, and users to ensure satisfactory service delivery.
Possess excellent communication skills (verbal and written) as well as effective presentation skills.
Conditions of Hire Pre-employment Drug Testing: Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.
Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.
All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.
Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.
BenefitsDTI's Benefits to include: Group Health Plan, Dental Plan, Vision Plan, Prescription, Flexible Spending (Health and Dependent Care), Long & Short Term Disability Insurance, Group Universal Life Insurance, Accident & Critical Illness Insurance, Health Management Programs.
21 paid vacation days, 15 paid sick days, 13 paid holidays, Up to 12 weeks paid Parental Leave.
Tuition reimbursement up to $4,000 annually.
State funded learning opportunities, mentor programs and professional development opportunities.
Employee Assistance Program: Access to support services such as Professional Counseling Services, Legal Services, Financial Services.
Employer & Employee Funded Pension Plan as well as an Employee Funded Retirement Savings Plan available.
To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/agencies/index.shtml.
Selection ProcessThe application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.
Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the "My Applications" tab at StateJobs.Delaware.gov.
Selection Plan Ongoing Application Review
