Bachelor's Degree in Computer Science or related field preferred
Minimum of 5 years of experience as a Systems Engineer
Proven experience with Cloud Systems (Azure, AWS, or GCP)
In-depth knowledge of VoIP and networking
Familiarity with Linux, Microsoft OS, G-Suite modules, and email encryption platforms
Strong troubleshooting, analytical, and problem-solving skills
Ability to travel up to 50% of the time
Responsibilities
Design, install, implement, and maintain software and hardware platforms
Develop and manage cloud-based systems ensuring data security and compliance
Provide advanced troubleshooting support for system-related issues
Install and manage VPN gateways and VoIP phone systems
Conduct health assessments on networks and recommend upgrades
Develop and maintain operational and configuration documentation
Collaborate on special projects and execute additional duties as assigned
Benefits
Opportunities for technical research and development
Engagement with innovative work teams
Exposure to diverse cloud technologies
Professional growth through special projects
Collaborative team environment
Full Job Description
Power the Technology That Empowers People | Systems Engineer
As a Systems Engineer, you will be responsible for the effective provisioning, installation/configuration, operation, and maintenance of system hardware and software across assigned on-premise and cloud platforms. You will participate in technical research and development to enable continuing innovation, engage with work teams on technical analysis and design, and resolve complex technical issues under general supervision.
Key Responsibilities
Systems Administration & Maintenance: Design, install, implement, administer, integrate, back up, restore images, and maintain designated software and hardware platforms.
Cloud Architecture & Management: Design, develop, deploy, and manage cloud-based systems (AWS, Azure, or GCP). Ensure efficient data storage, security compliance, and smooth operations using programming, automation tools, and cloud technology expertise.
Advanced Technical Support: Provide upper-level troubleshooting support for system-related issues, coordinating with team members and third-party vendors for timely problem resolution.
Network & Phone Systems Support: Install, configure, and manage VPN gateways across platforms. Configure, install, move, and support VoIP phone systems.
Proactive Assessment & Planning: Perform health assessments on local agency networks and provide recommendations for remediation and maximum performance. Research and recommend future system upgrades.
Documentation & Process: Develop and maintain thorough operational, installation, and configuration procedures.
Special Projects: Collaborate on special projects and execute other duties as assigned.
Qualifications & Skills
Education & Experience:
Bachelor's Degree in Computer Science or a related field preferred.
Minimum of 5 years of experience in a Systems Engineer role.
Proven experience with Cloud Systems (Azure, AWS, or GCP).
Technical Proficiency:
In-depth knowledge of Cloud Systems, VoIP, and networking.
Knowledge of Linux, Microsoft OS, G-Suite modules, Google Apps for Education, and email encryption platforms.
Core Competencies:
Strong troubleshooting, analytical, and problem-solving skills.
Ability to prioritize work, meet deadlines, and work effectively both independently and within a collaborative team environment.
Strong communication skills with a courteous, professional demeanor and a commitment to maintaining confidentiality.
Travel Requirements: Ability to travel up to 50% of the time.
