Experience supporting Sun Solaris Unix and Linux RedHat environments.
Knowledge of NextGen 9-1-1 systems.
Proficient in developing technical diagrams using Visio.
Detail-oriented with strong analytical skills.
Willingness to work overtime to meet project deadlines.
Demonstrated knowledge of Wireshark for SIP call flow and ALI location flow.
Responsibilities
Troubleshoot Tier III service impairments and document trouble tickets.
Support high availability NextGen 9-1-1 VoIP telephony signaling and voice networks.
Collaborate with teams to design and implement systems in distributed Build lab environments.
Install and support NextGen 9-1-1 call routing and delivery systems.
Document system configurations and operational procedures.
Participate in compliance activities for ISO-9000, TL-9000, and ISO-27001.
Provide 24x7 on-call support on a rotating basis.
Benefits
Hybrid work model with 3 days in the office.
Opportunity to work on cutting-edge telecommunications technology.
Engagement in compliance and quality assurance processes.
Exposure to a variety of telephony systems and protocols.
Potential for career growth in a specialized field.
Full Job Description
Job Title: Systems EngineerII
Department: Engineering Development
Reports To: Manager, Operations
Revision Date: 10/08/2026
FLSA: Exempt
Location: Stoughton, MA Preferred
Level: T2
Rate of Pay: $71,500 - $107,800 USD
Responsibilities:
Troubleshoot Tier III service impairments and maintain accurate documentation of related trouble tickets.
Provide support for high availability NextGen 9-1-1 VoIP telephony signaling & voice networks.
Support for SIP-based monitoring infrastructure and network capture tools.
Work with other teams to plan, design, and implement systems in a heterogeneous, distributed Build lab environments and perform acceptance testing of new products.
Serve as a support for SIP signaling related to Next Gen 9-1-1 call delivery.
Install, provision and support NextGen 9-1-1 call routing and delivery systems.
Document system configurations and operational procedures.
Participate in ISO-9000, TL-9000, and ISO-27001 compliance and documentation activities.
Provide technical expertise for future Comtech services in the telecommunications sector.
Responsible for supporting hosted and in-network ALI products and services.
Design, install, configure and support high availability ALI applications (five 9's) for E9-1-1 and NextGen E9-1-1 call routing and delivery systems.
Configure and maintain Automatic Location Information application systems on Windows and Linux platforms.
Serve as an engineer for ALI applications and delivery/display of location information related to E9-1-1 calls to PSAPs.
Stay apprised of technological trends in telecommunications.
Provide 24x7 on-call support on a rotating basis.
Work independently on projects assigned.
Other duties as assigned.
Requirements:
Hands-on experience with telephony protocols (e.g. SIP, SS7, ISDN, RFAI, i3 and CAMA).
Experience supporting Sun Solaris Unix and Linux RedHat environments.
NextGen 9-1-1 knowledge
Experience developing technical diagrams with Visio.
Detail-oriented with strong analytical skills.
Candidate is willing to work overtime as necessary to meet project deadlines.
Ability to demonstrate Wireshark knowledge of SIP call flow and ALI location flow.
Familiarity of BMC / Helix Remedy AR System
Familiarity with NextGen 9-1-1
Familiarity with NetScout tools and Wireshark.
This is a Hybrid position, 3 days a week in the office.
Education:
Associate's degree or equivalent related experience and 2-3 years' experience in the telecommunications industry.
The pay range reflects the expected base salary for this position. Final compensation will be based on role, level, skills, experience, and geographic location.
