We are currently seeking a
Systems Engineer to support the deployment, maintenance, and performance of the firm's software applications serving attorneys and business professionals.
The ideal candidate is a collaborative and solutions-oriented technology professional with strong application support experience, sound troubleshooting skills, and the ability to support business-critical systems in a fast-paced professional services environment.
This position can be based in Cincinnati, OH or Louisville, KY.
Key Responsibilities: - Install, configure, deploy, monitor, and maintain on-premises and cloud-based software applications in collaboration with Application, Network, and Security teams.
- Liaise with vendors and other IT personnel to resolve issues and escalate matters to IT leadership when required.
- Monitor and respond to tickets assigned through the ticketing system.
- Package, test, and deploy line-of-business and legal applications, including document management, time-and-billing, and productivity tools.
- Manage the application lifecycle, including patching and version upgrades.
- Provide third-level application support for escalated tickets requiring specialized expertise, security rights or vendor support.
- Assist with maintaining standard images deployed to firm computers.
- Maintain application documentation, including configuration standards, support procedures, and troubleshooting guides.
- Monitor application performance, availability, and reliability, and recommend improvements to support business needs.
- Support integrations between firm applications, Microsoft 365, document management systems, and other business platforms.
- Develop and maintain scripts or automation tools to streamline application deployment, configuration, maintenance, and reporting.
- Provide technical guidance and knowledge transfer to IT support teams regarding application functionality, known issues, and support procedures.
- Support change management processes by documenting proposed changes, testing results, implementation steps, and rollback plans.
Job Requirements:- Bachelor's degree required.
- Minimum of 3 years of experience with software systems implementation, upgrades, maintenance, and support, including third-level application support in a professional services environment.
- Experience with software management, distribution and endpoint configuration using Microsoft Configuration Manager, Intune, Group Policy, and related configuration and compliance policies.
- Experience administering Microsoft technologies, including Active Directory, Entra ID, Microsoft 365, SharePoint, Exchange Online, Windows 11 Desktop, Windows Server, SQL Server, and Azure Virtual Desktop.
- Experience with PowerShell scripting and application deployment, configuration, troubleshooting, patching, and lifecycle management.
- Proficiency with legal and business applications, including NetDocuments or similar document management system, CRM, and productivity tools in a law firm or professional services environment.
- Experience documenting and maintaining standard configurations for laptops and desktops with Windows 11, reviewing new hardware releases and recommending/managing all upgrades.
- Strong analytical, troubleshooting and problem-solving skills, with the ability to develop practical solutions to meet business needs.
- Ability to manage multiple priorities, develop project plans, meet deadlines, and adapt to changing project requirements in a fast-paced business environment.
- Self-motivated and able to work independently, take initiative, learn new technologies, and identify opportunities to improve systems, processes, and support.
- Excellent written and verbal communication skills, with the ability to work effectively as a member of the Applications Team and collaborate with IT colleagues, vendors, and internal users.
- Strong customer service orientation, with the ability to provide responsive, professional support to internal customers in a legal environment.
FBT Gibbons offers a competitive salary and a comprehensive benefits package, including health care coverage (medical, dental, and vision), life insurance, short- and long-term disability, paid parental leave, employee wellbeing and EAP programs, paid time off, and a 401(k) retirement plan with employer matching and profit-sharing. Benefit offerings and eligibility vary by location and are subject to applicable plan terms and legal requirements.
Applicants must be authorized to work in the United States without current or future employer sponsorship. FBT Gibbons does not provide visa sponsorship for this position.
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