Position Name: Systems Engineer
Reports to: Client Technology Manager
Department: Support
Location: New York, New York, Client Aligned OnsitePosition OverviewWe are seeking a Systems Engineer to join our rapidly growing organization. This is a highly technical role providing excellent career development opportunities for the successful candidate. You will be working with other Systems Engineers and Sr. Systems Engineers in a very collaborative environment which allows for very quick technical growth.
This position is classified as a 100% dedicated onsite role reporting to a client's office in New York, NY. A great opportunity to join a financial industry-focused MSP and become a dedicated onsite systems engineer at one of our high-profile customers. You will be an extension of the Atlas Support Team on premises with the client and directly supporting their user base and infrastructure.
Responsibilities:- Perform IT Support services to users onsite
- Use of a ticketing system to manage support queries
- Maintain documentation and comply with rules and guidelines of the organization
- Adherence to strict change control procedures
Requirements:- 2 years of IT Experience (Desktop Support, Systems Engineering, Systems Administration)
- End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device troubleshooting
- Strong verbal and written communication skills
- Support of primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD)
- Systems Administration: Knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy, good if you are familiar with Citrix XenApp
- Support of Sophos or similar products for endpoint threat management
- Basic understanding of virtualization platforms such as VMware or Hyper-V
- Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching, and Firewalls
- Experience working in an MSP environment
- The candidate must be able to complete all physical requirements of the job, which include but are not limited to, the following; must be able to lift and/or carry up to 50 lbs; stand/sit for extended periods of time; push/pull; climb stairs; stoop, kneel or crouch; use fingers/hands to handle or feel; reach above head or below knee level; and the ability to work around machinery and material handling equipment.
Desirable Qualities:- Financial industry experience including familiarity with market vendor applications: Bloomberg, Thompson Reuters, FactSet, CapIQ
- Significant experience in an MSP environment, particularly utilizing the ConnectWise suite of products
- Exposure to/ability to support workloads in Azure or AWS
- Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch
- Experience with and ability to support Citrix XenApp or similar products
- Experience with cybersecurity solutions such as Carbon Black, Cylance, CrowdStrike, Cyberhat
- Experience with Mimecast or other mail security gateway solutions such as IronPort or Proofpoint
- More than a basic understanding of Storage and Virtualization platforms such as Nimble, Pure Storage, NetApp, EMC, VMware, Hyper-V, XenServer
