Worker Type

Regular

Job Description

Summary
This is not a traditional help desk role. The ideal candidate is a strong technical problem solver who enjoys troubleshooting complex issues, identifying root causes, and implementing scalable solutions that improve reliability and efficiency. Success in this role requires the ability to work across Windows, Linux, and macOS environments while supporting cloud-based infrastructure, development tooling, and automation initiatives.

Position Responsibilities
- Administer and support Windows, Linux, and macOS environments, including provisioning, configuration, and automation of systems and development environments.
- Manage user access, authentication, permissions, and security controls across local and cloud-based infrastructure.
- Troubleshoot and support networking infrastructure, including DNS, routing, VPNs, firewalls, subnets, security groups, and connectivity issues.
- Support engineering teams with infrastructure, development tools, and containerized environments, including building, maintaining, and optimizing Docker containers and container images.
- Administer and support AWS and/or Azure cloud environments and develop Bash and PowerShell scripts to automate operational and infrastructure processes.
- Perform root cause analysis on complex technical issues and implement long-term solutions that improve scalability, reliability, and efficiency.

Basic Qualifications (Required Skills & Experience)
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related technical discipline, or equivalent practical experience.
- Experience supporting and administering Windows and Linux environments.
- Strong troubleshooting skills with the ability to methodically diagnose issues spanning systems, networking, cloud infrastructure, authentication, and applications.
- Hands-on experience with networking concepts including DNS, routing, firewalls, VPNs, subnets, and security groups.
- Experience with Docker and containerized development environments.
- Proficiency with Bash and/or PowerShell scripting for automation and infrastructure management.
- Ability to work closely with engineering, software development, and product development teams in a collaborative environment.

Other Qualifications & Desired Competencies
- Experience working within AWS and/or Azure environments, including IAM, networking, compute resources, storage, load balancers, and security controls.
- Experience supporting engineering, software development, or product development teams in a highly technical environment.
- Experience identifying and implementing automation and process improvements that increase reliability, efficiency, and scalability.
- Strong communication skills and ability to collaborate effectively with both technical and non-technical stakeholders.
- A proactive mindset focused on solving problems at the root cause rather than addressing symptoms.
- Kubernetes familiarity is a plus.

Physical Demands
- Ability to work in an office and manufacturing environment (Constant)
- Regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard (Frequent)

Clearance Level

No Clearance

The salary range for this role is:
$111,500 - $170,000

AeroVironment considers several factors when extending an offer, including but not limited to, the location, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

ITAR Requirement:

This position requires access to information that is subject to compliance with the International Traffic Arms Regulations ("ITAR") and/or the Export Administration Regulations ("EAR"). In order to comply with the requirements of the ITAR and/or the EAR, applicants must qualify as a U.S. person under the ITAR and the EAR, or a person to be approved for an export license by the governing agency whose technology comes under its jurisdiction. Please understand that any job offer that requires approval of an export license will be conditional on AeroVironment's determination that it will be able to obtain an export license in a time frame consistent with AeroVironment's business requirements. A "U.S. person" according to the ITAR definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee or asylee. See 22 CFR a7 120.15. Some positions will require current U.S. Citizenship due to contract requirements.

Benefits: AV offers an excellent benefits package including medical, dental vision, 401K with company matching, a 9/80 work schedule and a paid holiday shutdown. For more information about our company benefit offerings please visit: http://www.avinc.com/myavbenefits.

Principals only need apply. NO agencies please.