Systems Development Engineer II, Managed Operations (MO); AWS Operations Management (AWSOM) Team Key job responsibilities Our engineers collaborate across diverse teams, projects, and environments to have a firsthand impact on our global customer base. You'll bring a passion for innovation, data, search, analytics, and distributed systems. You'll also: - Build solutions to innovate our solutions to agentic-first interfaces - Solve challenging technical problems, often ones not solved before, at every layer of the stack. - Define system requirements, participate in the development and delivery of operability-related features such as system health monitoring, diagnostics, repair, and other self-healing automation - Develop or further existing application and system management tools and processes that reduce manual efforts and increase overall efficiency Generative AI & Accelerated Development - Demonstrated ability to leverage Generative AI tools and AI-assisted development environments to accelerate prototyping, development, validation, and testing workflows - Experience using AI-powered code generation and review tools to rapidly iterate on infrastructure automation scripts, configuration templates, and systems tooling and to automate investigative, diagnostic, or operational tasks - Ability to apply GenAI capabilities to accelerate test case generation, integration testing, and validation of complex infrastructure components - reducing cycle times without sacrificing quality or security rigor - Comfort using GenAI tools to rapidly synthesize technical documentation, compliance frameworks, and architectural patterns - accelerating research and decision-making in ambiguous problem spaces - Awareness of the responsible use of GenAI in security-sensitive environments, including understanding of data handling boundaries, model limitations, and appropriate human-in-the-loop validation practices A day in the life You will split your time approximately 60/40 between operating production systems and driving long-term improvements to the reliability, availability, and performance of those systems. What a Typical Week Looks Like: - Root cause analysis & remediation - Investigate production issues such as deployment failures, identify underlying bugs, and implement fixes to restore system health. - Systems-level problem solving - Identify patterns across individual / service incidents, design solutions that address entire classes of problems, and collaborate with your team to refine those designs. - SLO stewardship - Evaluate the effectiveness of Service Level Objectives, partner with stakeholder teams to validate thresholds, and update infrastructure as code (IaC) to keep monitoring meaningful and actionable. - Systems automation for operational excellence - Design and build systems that improve fleet management-such as safely migrating workloads to more optimal hardware types-delivering measurable gains in performance. BASIC QUALIFICATIONS - 3+ years of administrative experience in networking, storage systems, operating systems and hands-on systems engineering experience - Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust - Experience with Linux/Unix - Experience with CI/CD pipelines, DevOps practices, and Generative AI technologies PREFERRED QUALIFICATIONS - 5+ years of administrative experience in networking, storage systems, operating systems and hands-on systems engineering experience - 2+ years of non-internship professional software development experience - Experience with automation or working with scripting languages like Python, Java, Perl, PHP, Ruby, Bash, Shell, or equivalent - Knowledge of networking protocols, security principles, and cloud technologies (particularly AWS) - Strong problem-solving and analytical capabilities The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, VA, Herndon - 129,200.00 - 174,800.00 USD annually