5-7 years of experience in federal change and release management processes.
Proficient in configuring and maintaining SharePoint sites and libraries.
Skilled in gathering requirements and developing technical documentation.
Familiar with JIRA or similar tracking tools.
Ability to translate business needs into technical requirements.
Experience in coordinating changes with technical stakeholders.
Strong technical writing skills for SOPs and user guides.
Responsibilities
Design and maintain SharePoint repositories and document libraries.
Organize program records for easy user access.
Coordinate permissions and access changes through approved processes.
Gather and analyze system and user requirements.
Support change requests in line with Government procedures.
Maintain configuration logs in JIRA and track schedules.
Develop and deliver user training and support adoption of new tools.
Benefits
Opportunity to work with federal agencies and contribute to public service.
Engagement in a dynamic environment with a focus on collaboration tools.
Chance to enhance technical skills in SharePoint and JIRA.
Involvement in critical change-management processes.
Potential for professional growth within federal systems.
Full Job Description
Position Summary
FM Talent is seeking a Systems, Change and SharePoint Analyst to support the systems, documentation, collaboration tools, and change-management processes used by the DHS ICE Office of Financial Management Customer Service Program.
This position will lead technical coordination for SharePoint repositories and support requirements analysis, configuration reviews, change documentation, release planning, and user training. The analyst will coordinate with Government technical stakeholders and ICE's Office of the Chief Information Officer; system administration, release authorization, and production deployment remain Government responsibilities.This position is contingent upon contract award.
Key Responsibilities
Design and maintain SharePoint repositories, document libraries, metadata, master listings, and version-control practices.
Organize program records so users can locate information by title, date, author, and project.
Coordinate permissions and access changes through Government-approved processes.
Gather and analyze system and user requirements and develop use cases and supporting documentation.
Support planned and emergency change requests in accordance with Government change-management procedures.
Maintain configuration activity logs in JIRA and track related schedules, decisions, and documentation.
Support annual Customer Billing Model configuration reviews with financial analysts and process owners.
Document impacts when financial data sources, business processes, or system requirements change.
Coordinate release schedules and prepare complete change packages for Government review.
Develop and update SOPs, user guides, desk guides, tip sheets, and training materials.
Deliver Government-approved user training and support adoption of revised processes and tools.
Protect sensitive information through approved handling, repository, and access practices.
Required Qualifications and Skills
Experience supporting federal change and release management processes.
Hands-on experience configuring and maintaining SharePoint sites, libraries, metadata, permissions, and version history within approved access boundaries.
Experience gathering requirements and developing use cases, change requests, and technical documentation.
Familiarity with JIRA or comparable issue and configuration tracking tools.
Ability to translate business and financial process needs into clear technical requirements.
Experience supporting configuration reviews and coordinating changes with technical stakeholders.
Strong technical writing skills, including SOPs, user guides, and process documentation.
Experience developing training materials and supporting end users.
Strong project coordination, communication, and customer service skills.
Preferred Qualifications
Experience supporting federal financial systems or shared-services programs.
Familiarity with DHS or ICE technology governance and OCIO coordination.
Experience supporting cloud-hosted business applications and Microsoft 365 collaboration tools.
Familiarity with financial data workflows and reporting dependencies.
Additional Position Requirements
Ability to complete required Government background investigation, suitability, badging, and system-access processes before beginning performance.
Availability for full-time assignment to the task order.
Ability to travel to the Dallas and Burlington Finance Centers when requested by the Government.
Compensation Range: The salary range provided is determined by market value, internal equity, and the candidate's experience and qualifications. Offers will be extended within this range, though not all candidates will receive an offer at the upper limit.
