Experience coordinating design, engineering, and product stakeholders
Proven QA skills for technical documentation
Ability to drive adoption initiatives across product teams
Experience managing design-system or component-library projects
Strong project management skills in both waterfall and Agile methodologies
Knowledge of accessibility standards and Agile delivery practices
Responsibilities
Build a phased project plan for consolidating IT support and development
Develop an Agile methodology implementation plan for sponsor adoption
Create a document-management plan for applications and systems
Produce a service-management plan for tiered support
Define a reference architecture for applications and systems
Coordinate design, engineering, and product stakeholders to drive adoption
Lead quality assurance for technical documentation
Manage design-system projects and propose UX/UI improvements
Analyze and document web applications, systems, and APIs
Manage user-support processes and brief necessary documentation
Benefits
9% retirement contribution
100% of family medical premiums paid
4 weeks of PTO
Visible work contributions in a small business environment
Opportunity for your voice to be heard
Full Job Description
Active TS/SCI with Full Scope Polygraph required. U.S. citizenship required.
Location: On-site in McLean, VA (Full-Time).
Own the architecture that consolidates how a federal national-security mission runs its applications and systems. You'll plan the phased rollout, stand up design-system and documentation standards, and drive Agile adoption so product teams ship with less O&M drag.
What you'll do
Build a phased project plan (roles and resource projections) to consolidate IT technical support and development across applications and systems
Develop an Agile methodology implementation plan with clear roles for sponsor adoption
Create a document-management plan covering required docs, storage locations and versioning for applications and systems
Produce a service-management plan for tiered support across applications and systems
Define a reference architecture for adoption across applications and systems
Coordinate design, engineering and product stakeholders; drive adoption initiatives across product teams
Lead quality assurance for technical documentation (usage guidelines, API docs, migration guides, changelogs, user support materials)
Manage design-system or component-library work and propose UX/UI improvements that reduce O&M and speed delivery
Analyze and document web applications, systems, services and interfaces (including databases and APIs) to guide future development
Manage user-support processes (triage, escalation, knowledge base) and brief SOPs, workflows, architectural diagrams and system security plans
What you bring (required)
Active TS/SCI with Full Scope Polygraph
Coordinating design, engineering and product stakeholders
QA for technical documentation (usage guidelines, API docs, migration guides, changelogs, support materials)
Driving adoption initiatives across product teams
Managing design-system or component-library projects
Project management (waterfall and Agile), including leading software development teams
Accessibility standards and Agile delivery practices
Recommending UX/UI improvements that reduce O&M and increase quality and delivery speed
Analyzing and documenting web applications, systems, services and API/database interfaces
User-support process management (triage, escalation, knowledge base)
Writing and briefing IT support docs: SOPs, workflows, knowledge bases, deployment checklists, architecture diagrams, system security plans
Nice to have
Working with partner IT organizations
Design-tool governance (Figma libraries, design tokens or similar)
Cloud technologies
Integrating AI into existing business workflows
A 9% retirement contribution, 100% of family medical premiums paid, and 4 weeks of PTO. We're a small business that's been delivering since 2019, so your work is visible and your voice counts.
