Working Title: Systems Analysis Unit Supv - Infrastructure Support Supervisor Job Class: Systems Analysis Unit Supervisor Agency: Minnesota State - Job ID: 98187
- Location: St. Paul
- Telework Eligible: Yes
- Full/Part Time: Full-Time
- Regular/Temporary: Unlimited
- Who May Apply: Open to all qualified job seekers
- Date Posted: 11/03/2026
- Closing Date: 11/17/2026
- Hiring Agency/Seniority Unit: MN St Colleges & Universities / MNSCU Central Office-MMA
- Division/Unit: MnSCU System Office / MNSCU OOC Classified A - E
- Appointment Type: Unlimited, Full-time
- Work Shift/Work Hours: Day Shift
- Days of Work: Monday - Friday
- Travel Required: No
- Salary Range: $40.01 - $69.11 / hourly; $83,540 - $144,301 / annually
- Classified Status: Classified
- Bargaining Unit/Union: 216 - Middle Management Association/MMA
- FLSA Status: Exempt - Executive
- Designated in Connect 700 Program for Applicants with Disabilities : Yes
Job Description The Infrastructure Supervisor leads the day-to-day operations of the Infrastructure Team for Cloud and Infrastructure Services. This role will be the primary steward of the organization's foundational technology, overseeing server administration, virtualization, and database management. This role manages the technical staff responsible for ensuring the data center operation and hosting environments are resilient, scalable, and optimized. This role ensures reliable service delivery, timely incident and request resolution, effective escalation and communication, and continuous improvement of support processes. The Infrastructure Supervisor is a people leader who builds a high-performing team, reduces operational silos to deliver a consistent, customer-focused support experience across the system.
Minimum Qualifications - Five (5) years of progressively responsible experience in IT support, operations, or service delivery in a mid-to-large environment. A bachelor's degree may substitute for one (1) year of professional experience.
- Two (2) years of experience leading or supervising staff (directly or in a formal team-lead capacity), including coaching, work planning, and performance feedback.
- Demonstrated experience in incident management, request fulfillment, escalation management, and operational communications.
- Working knowledge of enterprise services in at least two of the following areas:
o Collaboration and productivity platforms (e.g., Microsoft 365)
o Identity and access management (e.g., Okta and lifecycle/provisioning concepts)
o Infrastructure operations (servers, databases, data center operations) - Strong written and verbal communication skills, including the ability to communicate clearly during service disruptions and to explain technical issues in plain language.
Preferred Qualification - Information Technology Infrastructure Library (ITIL) certification (Foundation or higher) or demonstrated equivalent practice.
- Experience supporting services in a higher education environment with multiple institutions, distributed stakeholders, and shared services.
- Experience with an IT service management platform (e.g., ServiceNow or similar), knowledge base practices, and support analytics/reporting.
- Experience supporting servers and databases in a complex environment.
- Experience with problem management, trend analysis, root cause methods, and implementing operational improvements that reduce recurring incidents.
- Familiarity with automation approaches and tools (e.g., Power Automate, PowerShell, Ansible, or equivalent) to streamline support operations and reduce manual effort.
- Demonstrated experience supporting security, privacy, and compliance requirements within operational workflows.
How to Apply To view the full job posting and to apply please go to: https://minnstate.wd115.myworkdayjobs.com/Minnesota_State_Careers/job/St-Paul/Systems-Analysis-Unit-Supv---Infrastructure-Support-Supervisor_JR0000006032-1 .
Contact If you have questions about this position, contact Shane Moore at shane.moore@minnstate.edu or 651-273-3967 .
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Shane Moore at shane.moore@minnstate.edu .
Benefits As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your benefits may include: - Paid vacation and sick leave
- 12 paid holidays each year
- Low-cost medical, dental, vision, and prescription drug plans
- Fertility care, including IVF
- Diabetes care
- Dental and orthodontic care for adults and children
- 6 weeks paid leave for parents of newborn or newly adopted children
- Pension plan that provides income when you retire (after working at least three years)
- Employer paid life insurance to provide support for your family in the event of death
- Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
- Tax-free expense accounts for health, dental, and dependent care
- Resources that provide support and promote physical, emotional, social, and financial well-being
Support to help you reach your career goals: - Training, classes, and professional development
- Tuition reimbursement
- Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov )
Employee Assistance Program (EAP) for work/life support: - A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
- Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
- Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
Other Information Employment information for this position can be found in its collective bargaining agreement or its plan document at http://mn.gov/mmb/employee-relations/labor-relations/Labor/ .
