Responsibilities & QualificationsPrimary responsibilities include providing Tier III support for maintaining a secure environment. The supporting infrastructure includes servers, computers, software and other devices/peripherals on standalone and/or secure government networks.
RESPONSIBILITIES
- Troubleshooting application functionality, crash and performance.
- Investigate user performance and work with external teams to improve user experience.
- Assists customer with Tier III incident resolution of Linux, Windows, Apple, and other software applications.
- Identifies, analyzes, and resolves system incidents with both short-term workarounds and long-term solutions.
- Communicate effectively (both oral and written) with variety of individuals. Work well in small and large team environments.
- Respond to escalated service/team requests and exhibits ownership until resolved or closed.
- Willingness to provide initial tirage, response, and notifications for incidents.
- Participates in special projects as required.
- Ensure that records of system downtime and equipment inventory are properly maintained.
- Train staff in how to use software and hardware.
- Install, configure, modify, and maintain system hardware and software.
- Diagnose and recommend fixes to problems or potential problems with the network and its hardware, software, and systems.
- Ensure the stable operation of the servers, computers, software, and network connections.
- Plan, develop, install, configure, maintain, support, and optimize all network software and communication links.
- Analyze and resolve software program and connectivity issues.
- Assist in system design, development, and implementation.
- Familiarity and ability to utilize ServiceNow ticketing system and process.
REQUIRED QUALIFICATIONS
Experience:
- 3 years of experience serving as a Tier 2/Tier 3 escalation point of contact and coordinating with OEM/vendor (Tier 4) support is preferred.
Certifications:
- CompTIA Security+
- Windows Administrator Cert/Training
- Milestone Certified Engineer (MCDE) preferred
- Lenel Certified Professional (LCP) preferred
Education:
- Bachelor's degree in information technology, Computer Science, or a related field. Equivalency: Associate's degree plus 2 additional years of experience, or a total of 8 years of directly relevant experience in lieu of a degree.
Clearance:
- Must possess a Top Secret/SCI with CI poly
Overview
We are seeking a Systems Administrator to join our team in Aurora, CO.
We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.
Visit us at www.TekSynap.com.
Apply now to explore jobs with us!
The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.
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As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.
Additional Job Information
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Location: Buckley Space Force Base, Aurora, CO
- Type of environment: Office
- Noise level: Low
- Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
- Amount of Travel: 10%
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to grip, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds.
The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
WORK AUTHORIZATION/SECURITY CLEARANCE
- US Citizenship
- Active TS/SCI with CI Polygraph clearance
WAGE INFORMATION
Target salary range: $80,000.00 - $130,000.00. The salary range displayed is an estimate only and is not a guarantee of compensation or salary, and will be determined on several factors regarding the individual’s particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees.
OTHER INFORMATION
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.
Many positions require specific certifications and/or the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. Applicants who accept an offer of employment may be subject to investigations performed by TekSynap and/or the Government to verify the candidate meets the required qualifications and other eligibility requirements.
