Wanna join the adventure?

Our Golden office is growing, and we're looking for an IT Administrator to join our international IT team. You'll be the go-to person on the ground for our two Colorado sites, while contributing to IT activities across all of our offices worldwide.

You'll focus most of your time on end-user support in office, with a path to owning our global IT service desk within your first six months. We're looking for someone who is passionate about technology, has a customer-centric personality, and can translate technical problems into plain English. This is not an entry-level position, and there's plenty of room for mentorship to help you grow your technical chops!

About the Role:

Your time will be split across four main areas: Operational Support, Onboarding & Application Administration, Documentation, and AV support.

Operational Support (50%): The IT program at Loft is designed to empower our users to do their best work.

• Serve as the first point of contact for Colorado-based support issues; assist colleagues with computer questions, hardware upgrades, application permissions, printers, etc.
• Pick up, support, and close support tickets in our IT service desk, escalating out of scope tickets when needed
• Support clean room and lab operations (network setup, environmental controls, specialized hardware)
• Help colleagues with the procurement of new software tools and IT equipment
• Support the IT team during investigatory and regulatory audits

Onboarding & Application Administration (25%): Keep Loft running smoothly.

• Work with our People Team to run employee onboarding across all offices, and be the on-site IT contact for all Golden new hires
• Provision Mac, Windows, and Linux laptops for new employees via our MDM tooling (Fleet)
• Create and manage permissions for end-user SaaS accounts (Okta, Google Workspace, O365, Slack, Atlassian, etc.)

Documentation (15%): At Loft, documentation is as important as completing the task.

• Document new and existing projects / systems
• With direction from IT leadership, maintain and update IT's internal doc repos (how-tos, IT policy, etc.)

Facilities Care (10%): Join the team in charge of taking care of our Colorado offices.

• Provide assistance and perform break/fix work for AV conference rooms
• Assist in network upgrades / expansion efforts

Must Haves:

• 3+ years of hands on IT support experience following industry best practices
• Strong end-user support skills and a customer-service mindset, with the ability to translate technical issues into plain language
• Attention to detail and experience running onboarding procedures
• Experience with internal corporate networking (DNS, VPN, VLANs)
• Experience administering SaaS environments and SSO technologies (Okta, Google Workspace, O365)
• Based in (or able to relocate to) the Golden, CO area; this is an on site role

Nice to Haves:

• Experience with Okta administration
• Knowledge of Atlassian products (Jira, Confluence), especially Jira administration
• Experience automating repetitive tasks with AI tools
• Experience using or supporting Linux as a desktop operating system
• Working knowledge of industry security practices

Some of Our Awesome Benefits:

• 100% company-paid medical, dental, and vision insurance option for employees and dependents
• Flexible Spending (FSA) and Health Savings (HSA) Accounts offered with an employer contribution to the HSA
• 100% employer paid Life, AD&D, Short-Term, and Long-Term Disability insurance
• Flexible Time Off policy for vacation and sick leave, and 12 paid holidays
• 401(k) plan and equity options
• Daily catered lunches and snacks in office
• International exposure to our team in France
• Fully paid parental leave; 14 weeks for birthing parent and 10 weeks for non-birthing parent
• Carrot Fertility provides comprehensive, inclusive fertility healthcare and family-forming benefits with financial support
• Off-sites and many social events and celebrations
• Relocation assistance when applicable

$110,000 - $140,000 a year

State law requires us to tell you the base compensation range for this role, which is $110,000 - $140,000 per year, determined by your education, experience, knowledge, skills, and abilities. The salary range for this role is intentionally wide as we evaluate individuals based on their unique experience and abilities to fit our needs. Most importantly, we are excited to meet you, and see if you are a great fit for our team. What we can't quantify for you are the exciting challenges, supportive team, and amazing culture we enjoy.