Immediate Supervisor: IT Manager - US
DescriptionIPG Photonics is seeking a highly motivated and experienced individual to join our expanding IT team and work in a growing, dynamic, high-tech manufacturing company. As a Systems Administrator, you will help develop, maintain, and secure our global infrastructure. The ideal candidate is a flexible, driven, diligent worker that can analyze the environment both as a whole and in detail to provide necessary business systems and services to the organization that meet business objective and SLAs.
Responsibilities Strategy & Planning - Create and maintain system configuration, and troubleshooting documentation as needed
- Review all policies and procedures and ensure they are being adhered to
- Proactively troubleshoot and test application performance for potential bottlenecks and identify areas for continual improvement
Operational Management- Provide 2nd & 3rd level IT support and participate in the scheduled on-call rotation
- Lead vulnerably mitigation and scheduled system patching cycles
- Actively claim, triage, and resolve IT tickets and contribute to the teams overall SLA matrixes
- Configure, install, hardware upgrade and review infrastructure systems to ensure their smooth and reliable operation for fulfilling business objectives and processes
- Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices as needed
- Participate in outage/incident bridge calls as needed
- Hands on administrating infrastructure services including but not limited to Microsoft Active Directory and Entra ID, Azure, Server Deployment, Citrix, Microsoft 365, Nutanix, VMware, Veeam Backup, Nutanix, Microsoft Intune, MFA and any other duties assigned by the manager.
- Administer Azure and AWS, including license management, platform deployment and connectivity
- Assists with maintaining and administration of spam filter systems.
- Monitors and analyzes infrastructure systems and business applications for advanced notification of potential issues and identify and recommend proactive resolutions
- Ensures infrastructure systems and applications are compliant to meet the highest levels of security and data integrity
- Coordinate with vendors and other IT personnel for problem resolution
- Perform installation and migration of systems and services at branch locations
Project Management- Follow assigned project tasks and commit to timelines
- Provide weekly status update on all assigned projects tasks
- Recognize roadblocks and work to resolve them before they impact schedules
- 3+ years of experience in infrastructure support roles
- 3+ years hands-on experience working with Microsoft Azure or equivalent, Active Directory, Group Policies, DNS, DHCP, LDAP, Windows, and Linux operating systems, Veeam, Microsoft Exchange, Nutanix, VMWare and Monitoring Tools.
- SSL Certificates and Certificate Authorities
- Ability to work independently as well as in a team environment
- Demonstrate a strong understanding of ITIL best practices and experience with an ITSM tool
- Excellent hardware and software troubleshooting experience
- Strong interpersonal, written, and oral communication skills
- Self-motivated and directed, with keen attention to detail
- Proven analytical and problem-solving abilities
- Strong customer service orientation. Ability to verbally communicate complex concepts and address sensitive situations, resolve conflicts, negotiate, motivate, and persuade others
- Experience working in a team-oriented, collaborative environment
- Migration from on-premises Exchange to Office 365
- Experience with SSO, specifically Entra ID and Microsoft SSO
- Experience with PowerShell scripting
- Knowledge of networking configurations, installation, and maintenance
- Merger and Acquisition experience
Education & Certification- BS degree in Computer Science, Engineering a related subject or equivalent experience
- ITIL, Microsoft, VMWare, Nutanix, Cloud Certifications are a plus
