About the roleAs a System Administrator at InfoTrack, you will be responsible for providing hands-on IT support to our employees while helping maintain and support the systems and technology that keep our business running. You will troubleshoot day-to-day technology issues, support employee onboarding and equipment setup, and assist with the administration of core systems including Microsoft 365, Active Directory, and our cloud infrastructure. This role is a great fit for someone who enjoys solving problems, providing excellent internal customer support, and working across a variety of IT systems and projects.
This is a hybrid position based out of our New York City office and requires working in the office a minimum of three days per week.Responsibilities- Provide responsive helpdesk support to employees, troubleshooting hardware, software, access, and other day-to-day IT issues
- Administer and support Active Directory and Microsoft 365, including email, SharePoint, and other business applications
- Set up, configure, and maintain employee computers, servers, and related IT equipment
- Support new hire onboarding by preparing equipment, user accounts, system access, and other technology needs
- Help maintain and administer InfoTrack's internal infrastructure, including our Microsoft Azure cloud environment
- Administer and support the company's phone system
- Manage IT hardware and equipment inventory
- Support antivirus, antispam, and other security tools used across the organization
- Assist with network and infrastructure support as needed
- Provide general IT support across the business and contribute to ongoing IT projects and system improvements
- Experience with Microsoft Power Automate or similar workflow automation tools, with the ability to support and troubleshoot automated workflows
- Participate in the after-hours on-call rotation as needed
Requirements- 5+ years of professional experience in systems administration, IT infrastructure, technical support, or a related field
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience
- Experience administering and supporting Microsoft 365 and Active Directory
- Experience working with cloud-based infrastructure, preferably Microsoft Azure
- Working knowledge of network administration, including DNS, firewalls, routers, and switches
- Experience supporting Windows Server environments and Active Directory
- Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve a variety of hardware, software, access, and connectivity issues
- Strong written and verbal communication skills with a customer-service mindset
- Ability to manage multiple priorities, work independently, and take ownership of issues through resolution
- Willingness and ability to participate in an after-hours on-call rotation
- Ability to work from our New York City office a minimum of three days per week
- Proficient with Microsoft PowerApps, Power Automate and PowerShell scripting.
- Participate in the after-hours on-call rotation as needed
CompensationThe anticipated annual base salary range for this position is $83,000-$130,000. We consider a number of factors when determining compensation, including a candidate's skills, education, relevant experience, and qualifications, along with internal compensation equity and alignment with InfoTrack's compensation philosophy. BenefitsWhat Sets InfoTrack apartAt InfoTrack, we're committed to a workplace where everyone feels comfortable doing their best work and having fun! We also believe in a work/life balance that fulfills you while you're here and supports you when you're not. We built our benefits package to prove that we're committed to you having everything you need.
Our benefits guide, located here, illustrates what we offer full-time employees and a sneak preview is below
- 401(k) Match
- Medical, Dental, & Vision Insurance
- Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance
- 20 Days of Paid Time Off (PTO)
- 11 Paid Holidays
- "Be Me Time" off for mental health, re-charging, volunteering
- Matching Gift Program
