Full Job Description
Do you enjoy working in a small team environment with great people? We are looking for a Tier 2 System Administrator with a robust Windows 10/11 troubleshooting background supporting Microsoft Domain architectures, responding to trouble calls, building and deploying desktops to customer sites across primarily the WMA area. Some domestic travel is required (generally no more than 6 times a year).
This support position will be responsible for the following activities:
• Support and troubleshoot issues involving desktop applications including the Microsoft Office suite of products (including Outlook), classification management tools
• Troubleshoot Windows Server technologies to include file, print, DNS, DFS and DHCP
• Support helpdesk and users with general issues including public key infrastructure, application assistance, network troubleshooting and other items as needed
• Build (image) and deploy new workstations, and configure/ deploy new printers and digital senders
• Build software packages, support and troubleshoot PDQDeploy for inventory and application delivery solutions
• Perform application delivery and patching capabilities using a combination of Microsoft WSUS and PDQ Deploy products
• Act as part of the team responsible for performing rekey, inventory, ana general account management of the project's cryptographic account
• Document all new changes introduced to the system, and keep existing documentation current
• Being able to lift 50 lbs (responsibilities sometimes include printer installations)
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Required Skills and Education
• 11+ years of direct experience in Systems Administration supporting Windows and a Bachelor's degree
• Strong verbal communication and documentation skills and attention to detail
• Lead coordinator and communicator for site outages
• Strong troubleshooting skills
• System Administration experience supporting a Windows platform environment with the following core Microsoft Windows platforms, services and tools:
• Windows 10/11 Desktop
• Windows 2016/2019 Server
• DNS, DFS, and DHCP
• Exchange w/Outlook
• Active Directory
• Group Policy
• Windows Server Update Services (WSUS)
• Cryptographic support: configuring and installing KG device and performing rekey operations
Preferred Skills and Education
• Windows Assessment and Deployment Kit (ADK)
• Windows Pre-Installation Environment (WinPE)
• Microsoft Desktop Optimization Pack (MDOP)
• Shared Responsibility of Hardware Control Officer- ability to utilize database (GENESIS) and identify and account for any accountable property, create asset records, perform annual inventory, retain files and signatures, and keep track of loaned accountable property.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.
