We're seeking a hands-on Microsoft Dynamics AX 2012 ERP System Admin focused on functional/system administration and Production stability. The role centers on operations, incident response, configuration, integrations (AIF), batch orchestration, security, and reporting-while coordinating with developers and vendors for code-level fixes. Coding is incidental; you should be able to interpret logs and X++ stack traces and shepherd fixes through change management.
Key ResponsibilitiesProduction Operations & System Administration- Own day-to-day uptime, performance, and integrity of AX 2012 Production and key lower environments.
- Administer AOS instances, Batch server configuration/queues/classes, and AIF inbound/outbound ports and endpoints (NetTCP/HTTP/FILE/MSMQ).
- Monitor and tune SSRS execution (with DBA), manage report deployments, and track job failures.
- Maintain security (roles/duties/privileges), Segregation of Duties checks, and perform periodic access reviews.
- Manage print management, workflow execution, and Management Reporter (or replacement) stability.
- Oversee environment refreshes, backup/restore coordination (database/model store), and non-prod data masking.
Functional Support & Continuous Improvement- Serve as the primary contact for Finance, Supply Chain, and Retail super-users; translate issues into reproducible defects or configuration requests.
- Drive root cause analysis for recurring incidents; implement configuration changes or coordinate code fixes with developers/ISVs.
- Execute minor changes via configuration, security updates, SSRS parameters/datasets, and DIXF where appropriate-avoiding net-new code when feasible.
- Support period close and peak events with playbooks, capacity planning, and stability checkpoints.
Incident, Problem & Change Management- Lead P1/P2 incident response for AX Production; run triage bridges, business communications, and post-incident RCAs.
- Operate a pragmatic change process for non-code changes; coordinate modelstore and SSRS deployments with dev/infra.
- Maintain runbooks for common failures (stuck batches, AIF retries, orphaned sessions, blocked SQL, SSRS timeouts).
- Track MTTA/MTTR, batch-window adherence, and integration success rates; drive down repeat incidents.
Integrations, Data & Monitoring- Administer AIF services/ports, schemas, adapters, and message pipelines; manage retries and error-handling.
- Coordinate with EDI/iPaaS partners and internal devs on interface defects; validate end-to-end data flows.
- Implement proactive monitoring (AOS health, batch throughput, AIF queues, SSRS job status) with alerting and dashboards.
- Maintain interface catalogs, environment topology diagrams, and RACI for support.
Stakeholder Engagement- Act as a trusted partner to business super-users; set expectations, communicate ETAs, and improve operational hygiene.
- Coordinate vendors/ISVs as needed (add-ons, licenses, hotfixes).
PLEASE NOTE:
while the strong preference is to hire someone within a commutable distance from Frederick, MD, who can work onsite Tuesday, Wednesday and Thursday every week, we are
open to hiring remotely from the following states: Alabama • Alaska • Arizona • California • Colorado • Connecticut • Delaware • Florida • Georgia • Illinois • Indiana • Kansas • Kentucky • Louisiana • Maine • Maryland • Massachusetts • Mississippi • Missouri • Montana • Nebraska • Nevada • New Hampshire • New Jersey • New York • North Carolina • Ohio • Oregon • Pennsylvania • Rhode Island • South Carolina • Tennessee • Texas • Utah • Vermont • Virginia • Washington • West Virginia • Wisconsin
To join our band you will need the following experience:- 4-6+ years of Microsoft Dynamics AX 2012 (R2/R3) Production support in a highly customized environment.
- Proficiency in AX administration: AOS, Batch, AIF configuration, SSRS deployment, security model (roles/duties/privileges), and workflows.
- Strong troubleshooting with Event Viewer, AX Trace Parser, SQL Profiler (read/trace), and AX logs; ability to interpret X++ stack traces and partner with developers for fixes.
- Solid SQL Server literacy (read/modify T-SQL for support), Windows Server/IIS fundamentals, and Active Directory-backed authentication.
- Experience with ITIL-lite processes (Incident/Problem/Change), runbook creation, and on-call.
- Familiarity with Azure DevOps/TFS or Git for change tracking and release coordination.
- Bachelor's in CS/IS or equivalent experience.
Why Guitar Center? Here's just some of the rewards:For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
Pay Rate: $85,000 - $135,000/yr depending on background and experience.
The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.
Love this gig and want to apply?Send your resume and cover letter today along with salary expectations!
