Your RoleYou ensure a professional and smooth deployment of TrendMiner. You'll provide technical support, advice, and updates on our products, and troubleshoot issues our customers run into. In addition, you'll support our customers connecting TrendMiner to multiple data sources. You bring strong customer care skills, communicate confidently with customers, and have the attention to detail to write clear manuals and procedures. You should:
- Provide first- and second-line support to TrendMiner users for technical as well as functional queries and troubleshooting issues
- Assist our customers with their SaaS and on-premise installations and upgrades, covering functional and infrastructural aspects
- Support customer data integration projects
- Transfer knowledge to the team with respect to technical implementation options and make suggestions for future improvements
- Work with our development team to follow up on and resolve support tickets that require third-line support
- Write support documentation, knowledge base articles and manuals for our customers, to scale the support experience
Your SkillsTechnical- Bachelor's degree in Computer Science or a related field, or equivalent experience
- Experience with network and security technologies (TCP/IP, DNS, IPsec, TLS/SSL)
- Experience with administering Linux systems and containerization technologies (Docker, Kubernetes)
- General knowledge of authentication and authorization schemes such as Active Directory, SAML, OAuth
- Knowledge of process data historians (e.g. AVEVA PI System, AVEVA Historian, AspenTech IP.21, Honeywell PHD, GE Proficy Historian, Yokogawa Exaquantum)
- Knowledge of commonly used database access standards like ODBC
- Working knowledge of SQL and relational databases (e.g. PostgreSQL, MySQL)
- Experience with virtualization (VMware, Hyper-V) and cloud platforms (AWS, Azure)
- Practical experience with scripting languages like Python
- Hands-on experience using AI tools (e.g. LLM assistants, AI agents) in technical work such as troubleshooting, log analysis, scripting, or documentation, and a working understanding of machine learning concepts to support customers using AI-driven analytics features
Personal- Be eager to learn new technologies and share your expertise with the team
- Strong ability to troubleshoot issues and provide resolution
- Take pride in resolving customer problems
- Good communication skills, customer focus, and a result-oriented attitude
- Value team results above personal praise
Apply now!Passionate about technical support and ready for your next challenge?
We'd love to hear from you! Send your resume and cover letter to [redacted] , or apply directly through the application form on our careers page. We look forward to getting to know you!
Please note: Applicants must be currently authorized to work in the United States on a full-time basis. TrendMiner will not sponsor applicants for work visas for this position.
