4-year degree in engineering or science plus 1-3 years of telecom experience, or 3-5 years of telecom experience with an Associate's Degree
Proficient in Microsoft Office, Project, and Visio
Strong customer service skills
Excellent critical thinking and problem-solving abilities
Experience with carrier testing and closeout package requirements
Ability to manage confidential information with discretion
Highly organized with the ability to juggle multiple tasks
Responsibilities
Identify and troubleshoot system performance issues
Provide customer service support and implement solutions
Collect data to evaluate performance and optimize programs
Manage 'Pager Duty' for alarm clearing
Repair and install equipment as needed
Collaborate with internal teams to meet organizational goals
Evaluate coverage issues and service area needs
Benefits
Attendance at training for OEM products to enhance RF knowledge
Opportunities for career growth in a dynamic work environment
Exposure to advanced DAS/Small Cell technology
Ability to work closely with various teams and departments
Flexibility required for occasional support outside of regular hours
Full Job Description
Job Summary:
The System Performance Engineer is responsible for wireless carrier system performance. This position supports technical activities for the ongoing maintenance and monitoring of wireless systems. This is accomplished by notify carriers and venue owners of system health and providing technical services and support to resolve customer network malfunctions. The Performance Engineer will use RF test equipment to evaluate system performance, evaluate compliance compatibility and troubleshoot operational issues. Carry out RF test execution and generate status and test reports.
Attends training classes for OEM products to learn RF principles to become very knowledgeable in all current DAS/Small Cell technologies
Responsibilities:
Identify system performance problems and possible solutions
Resolve customer service issues and assist in implementing solutions
Collect data in support of performance evaluations and program optimization
Responsible for "Pager Duty" alarm clearing
Repair and install equipment as needed
Work with internal department managers as needed to meet company objectives
Work with Deployment and Construction counterparts to hit project timelines and goals
Evaluate coverage problems and new service area requirements for coverage cells
At times, identify causes of RF interference and troubleshooting interference problems with various customers
Organize and conduct meetings as necessary to meet departmental objectives
Work closely with Construction team to oversee infrastructure modifications
Attend weekly meeting with customer
Personal Qualities
Analytical Thinking - Exceptional ability to analyze data and utilize it to make sound decision
Conflict Management and Resolution Skills - Build consensus, anticipate and solve problems
Results focused - Ability to organize and manage multiple, and at time competing priorities
Communication Skills - Demonstrate communication skills necessary to interpret policies in situations requiring persuasion and prepare and present presentations. Must have strong oral and written communication skills
Relationship building skills - ability to work within a dynamic team setting and provide role model leadership to AFL workforce
Qualifications:
Highly organized and able to manage multiple projects and tasks
Excellent Customer service skills
Think critically and problem solve
4 year BS (engineering or science) plus 1-3 years Telecom experience or 3-5 years minimum Telecom experience with Associate's Degree or related College courses
Proficient with Microsoft Office, Microsoft Project, and Microsoft Visio
Handle confidential/ sensitive information with discretion
Good judgment
Familiar with Carrier testing and closeout package requirements
Walking up and down stairs General hours of Monday through Friday 8:00am to 5:00pm. But ability to provide support during and outside regular business hours is required.
Work indoor/outdoor with variable condition.
Regional travel required.
Must be able to work in the United States.
Must be legally authorized to work in the United States of America.
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About AFL Global
AFL Global is a leading provider of integrated solutions in the fiber optics industry. The company offers a wide range of products and services, including fiber optic cable, connectivity, and accessories, as well as engineering, installation, and maintenance services. AFL Global serves a variety of industries, including telecommunications, broadband, electric utility, and enterprise.
