AFL Global

System Performance Engineer

AFL Global • $90K — $120K *
Los Angeles, CA 90011In-Person
Telecommunications & Hardware
Less than 5 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • 4-year degree in engineering or science plus 1-3 years of telecom experience, or 3-5 years of telecom experience with an Associate's Degree
  • Proficient in Microsoft Office, Project, and Visio
  • Strong customer service skills
  • Excellent critical thinking and problem-solving abilities
  • Experience with carrier testing and closeout package requirements
  • Ability to manage confidential information with discretion
  • Highly organized with the ability to juggle multiple tasks

Responsibilities

  • Identify and troubleshoot system performance issues
  • Provide customer service support and implement solutions
  • Collect data to evaluate performance and optimize programs
  • Manage 'Pager Duty' for alarm clearing
  • Repair and install equipment as needed
  • Collaborate with internal teams to meet organizational goals
  • Evaluate coverage issues and service area needs

Benefits

  • Attendance at training for OEM products to enhance RF knowledge
  • Opportunities for career growth in a dynamic work environment
  • Exposure to advanced DAS/Small Cell technology
  • Ability to work closely with various teams and departments
  • Flexibility required for occasional support outside of regular hours
Full Job Description
Job Summary:

The System Performance Engineer is responsible for wireless carrier system performance. This position supports technical activities for the ongoing maintenance and monitoring of wireless systems. This is accomplished by notify carriers and venue owners of system health and providing technical services and support to resolve customer network malfunctions. The Performance Engineer will use RF test equipment to evaluate system performance, evaluate compliance compatibility and troubleshoot operational issues. Carry out RF test execution and generate status and test reports.

Attends training classes for OEM products to learn RF principles to become very knowledgeable in all current DAS/Small Cell technologies

Responsibilities:
  • Identify system performance problems and possible solutions
  • Resolve customer service issues and assist in implementing solutions
  • Collect data in support of performance evaluations and program optimization
  • Responsible for "Pager Duty" alarm clearing
  • Repair and install equipment as needed
  • Work with internal department managers as needed to meet company objectives
  • Work with Deployment and Construction counterparts to hit project timelines and goals
  • Evaluate coverage problems and new service area requirements for coverage cells
  • At times, identify causes of RF interference and troubleshooting interference problems with various customers
  • Organize and conduct meetings as necessary to meet departmental objectives
  • Work closely with Construction team to oversee infrastructure modifications
  • Attend weekly meeting with customer

Personal Qualities
  • Analytical Thinking - Exceptional ability to analyze data and utilize it to make sound decision
  • Conflict Management and Resolution Skills - Build consensus, anticipate and solve problems
  • Results focused - Ability to organize and manage multiple, and at time competing priorities
  • Communication Skills - Demonstrate communication skills necessary to interpret policies in situations requiring persuasion and prepare and present presentations. Must have strong oral and written communication skills
  • Relationship building skills - ability to work within a dynamic team setting and provide role model leadership to AFL workforce


Qualifications:
  • Highly organized and able to manage multiple projects and tasks
  • Excellent Customer service skills
  • Think critically and problem solve
  • 4 year BS (engineering or science) plus 1-3 years Telecom experience or 3-5 years minimum Telecom experience with Associate's Degree or related College courses
  • Proficient with Microsoft Office, Microsoft Project, and Microsoft Visio
  • Handle confidential/ sensitive information with discretion
  • Good judgment
  • Familiar with Carrier testing and closeout package requirements

Working Conditions/Requirements:
  • Use of standard office equipment
  • Good vision and hearing
  • Finger and wrist dexterity
  • Light physical effort (usually lifting/moving 50 pounds)
  • Walking up and down stairs General hours of Monday through Friday 8:00am to 5:00pm. But ability to provide support during and outside regular business hours is required.
  • Work indoor/outdoor with variable condition.
  • Regional travel required.
  • Must be able to work in the United States.

Must be legally authorized to work in the United States of America.

#LI-MM1

About AFL Global

AFL Global is a leading provider of integrated solutions in the fiber optics industry. The company offers a wide range of products and services, including fiber optic cable, connectivity, and accessories, as well as engineering, installation, and maintenance services. AFL Global serves a variety of industries, including telecommunications, broadband, electric utility, and enterprise.
Learn more about AFL Global
Size
5,000 employees
Industry
Business Services
Founded
1984
* Ladders Estimates

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