Job Description
• Telecom experience
• Needs to be able to understand the telecom terminology
• Middleware experience and concepts of middleware platforms.
• A senior middleware analyst should be able to articulate why SOA is important to business.
• Tibco is only a plus, not a requirement
• Excellent communication skills
• Communication skills are extremely important for these roles
• Previous Systems Middleware Analyst experience needed

Qualifications

Additional Information
• Ability to work independently with various department staff, other state, local and federal agencies to accomplish goals and meet extensive deadlines.
• Knowledge of current Telephony services and Technologies.
• Knowledge of Avaya and/or Cisco platforms, call center features and operations.
• Ability to resolve technical telecommunications problems utilizing multiple vendors/contractors.
• Ability to communicate effectively, both verbally and in writing.
• Ability to function under pressure and maintain composure in chaotic situation to resolve service related issues.
• Understand Call Center features; such as, Automatic Call Distributions (ACD), Call Vectors, and Vector Directory numbers (VDN).
• Ability to develop work and call flows
• Excellent customer service skills
• Work with multiple network platforms, such as; WAN, WLAN, Security, Voice, and Video
• Disseminate information effectively to all teams and customers
• Understand a large and complex network environment