Role description
Job Role- System Management/Application Production Support
Wrok Location- Tampa, FL
Job Description:
A technical support specialist role who is responsible for ensuring operational stability uptime and incident resolution for Corporate Tax applications globally This role provides tier23 technical troubleshooting across the application stack React JSF Java Spring Oracle works with CICD pipelines and DevOps processes and supports production releases and monitoring Working familiarity with data lake and analytical query platforms Iceberg Trino S3 Snowflake is a plus for supporting data feeds and batch pipelines
Key Responsibilities
Incident Investigation Resolution Triage and resolve production incidents and userreported issues within agreed SLAs analyzing application logs database queries and system errors
Technical Troubleshooting Perform codelevel and application debugging across React JSF Java Spring Boot services batch jobs and Oracle database queries
CICD Deployment Support Support production deployments and environment checkouts using CICD pipelines verifying builds configurations and release readiness
DevOps System Monitoring Monitor application health dashboards eg Grafana AppDynamics Geneos Loki to identify performance issues batch failures and environment s
Data Feed Lakehouse Validation Inspect and validate data discrepancies across relational databases Oracle and modern data stores Iceberg Trino Snowflake S3 during production batch triage
Release Deployment Support Assist in executing and verifying production deployments hotfixes environment sanity checks and business checkout procedures
Operational Scripting Create and maintain scripts and automated routines Shell Python SQL for recurring maintenance data checks and operational tasks
Documentation Runbooks Maintain standard operating procedures support runbooks and escalation contacts for known issues
Skills Required
Production Support Troubleshooting
oL2L3 application support incident lifecycle management root cause analysis RCA SLA tracking
oLog analysis and error debugging across distributed systems
Application Middleware Stack
oJava Spring Boot troubleshooting thread dumps heap analysis connection pools
oUI debugging React JSF web browser dev tools
Database Data Platform Skills
oOracle SQL and PLSQL querying logs analyzing execution plans deadlock resolution data patching
oData Lake querying familiarity Apache Iceberg Trino Starburst AWS S3 Snowflake
CICD DevOps Infrastructure
oCICD pipeline execution and release troubleshooting Jenkins Tekton Git
oKubernetes OpenShift monitoring pod logs container restarts resource usage
oMonitoring observability tools Grafana Loki AppDynamics Geneos
Scripting Runbook Automation
oShell Bash scripting Python utilities SQL maintenance scripts
