Strong understanding of retail/outpatient pharmacy workflows and Epic functionality.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent communication and collaboration skills.
Responsibilities
Provide application support for Epic Willow Ambulatory.
Analyze, troubleshoot, and resolve application and workflow issues.
Support pharmacy workflows, including prescription processing and point-of-sale integrations.
Evaluate workflows and recommend system optimization opportunities.
Collaborate with cross-functional teams to address system needs.
Translate operational requirements into Epic application solutions.
Participate in application enhancements and testing initiatives.
Benefits
Nationwide remote work flexibility.
Opportunity to work directly with pharmacy and IT professionals.
Exposure to system enhancements and cutting-edge healthcare technology.
Full Job Description
Location: Nationwide Remote - Must reside in an eligible state listed below Schedule: 8:00 AM - 5:00 PM Eastern Time Start Date: September 20, 2026 Employment Type: Full-Time
Position Overview
We are seeking an experienced Pharmacy IT Systems Analyst - Epic Willow Ambulatory to support and optimize Epic Willow Ambulatory applications in a healthcare environment. The ideal candidate will be a PharmD with significant Epic experience and an Epic Willow Ambulatory certification. This position will work closely with pharmacy, clinical, operational, and IT teams to support application functionality, workflows, system enhancements, troubleshooting, and optimization for retail and outpatient pharmacy operations.
Required Qualifications
PharmD required.
Epic Willow Ambulatory certification required.
Minimum of 4 years of Epic experience.
Strong understanding of retail/outpatient pharmacy workflows and Epic Willow Ambulatory functionality.
Must be able to work the Eastern Time Zone schedule of 8:00 AM - 5:00 PM ET.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent communication and collaboration skills.
Location Requirements
This is a nationwide remote position, but candidates must currently reside in one of the following states:
Alabama
Arizona
Colorado
Florida
Georgia
Hawaii
Illinois
Indiana
Maryland
Minnesota
New York
Nebraska
North Carolina
Pennsylvania
South Carolina
South Dakota
Tennessee
Texas
Vermont
Virginia
Wyoming
Candidates must be able to work Eastern Time Zone hours, 8:00 AM - 5:00 PM ET.
Key Responsibilities
Provide application support for Epic Willow Ambulatory.
Analyze, troubleshoot, and resolve complex application and workflow issues.
Support retail/outpatient pharmacy workflows, including prescription processing, dispensing, charging, inventory, and point-of-sale integrations, ensuring Epic functionality aligns with operational needs.
Evaluate existing workflows and recommend opportunities for system optimization.
Collaborate with pharmacy leadership, clinicians, IT teams, and other stakeholders.
Translate pharmacy and operational requirements into appropriate Epic application solutions.
Participate in application enhancements, upgrades, implementations, testing, and optimization initiatives.
Assist with system configuration and troubleshooting within the scope of Epic Willow Ambulatory.
Identify opportunities to improve efficiency, functionality, and user experience.
Support testing and validation of application changes.
Document issues, solutions, workflows, and system changes as appropriate.
Communicate effectively with both technical and non-technical stakeholders.
Work independently while collaborating with cross-functional teams to resolve issues and meet project objectives.
Required Skills and Competencies
Strong Epic Willow Ambulatory knowledge and hands-on experience.
Strong understanding of retail/outpatient pharmacy workflows.
Excellent analytical and problem-solving abilities.
Ability to troubleshoot complex technical and workflow issues.
Strong written and verbal communication skills.
Ability to work effectively with clinical, pharmacy, operational, and IT stakeholders.
Strong organizational and time-management skills.
Ability to work independently in a remote environment.
Ability to prioritize multiple requests and projects effectively.
Interview Process
Interviews will be conducted via Microsoft Teams. Candidates should provide their availability, including specific dates and times, for a Teams interview.
Background & Onboarding Requirements
All candidates must be willing to complete the following as part of the onboarding process:
Drug screening.
Criminal background check.
Educational verification/screening.
Previous employment/work references.
Driver's license or state-issued identification verification.
