111 Michigan Avenue NorthwestWashington, DC 20010
Department
10290 Hospital - CNO Nursing & Patie
Pay Range
$87,172.80 - $145,267.20
The System Analyst - Nursing UKG provides dedicated application support for the Nursing division's UKG workforce management functions, including scheduling, timekeeping-related workflows, workforce and productivity reporting, interfaces, and data extracts. The position serves as the primary liaison among Nursing leaders and end users, the Help Desk, Information Resources, Human Resources, and the enterprise UKG system team for Nursing-specific needs.
Responsibilities include day-to-day UKG support, issue coordination, testing and implementation of upgrades and enhancements, user training, documentation, and report development. The position also prepares and validates workforce and productivity data from UKG for internal and external reporting requirements, including benchmarking and regulatory submissions to organizations such as NDNQI®, Magnet®, CHA, and U.S. News & World Report
Minimum EducationB.A. Business, Finance, IT or other related discipline. (Required)
Minimum Work Experience3 years progressively responsible experience in financial, administrative, healthcare operations, workforce systems, or information technology support. (Required)
2-3 years of experience supporting Nursing operations with the administration, configuration, or supporting users of Kronos or UKG or other enterprise staff scheduling applications and supporting advanced scheduling/complex functionality. (Preferred)
Required Skills/Knowledge- Written and verbal communication skills for technical and nontechnical audiences.
- Customer service, relationship-building, and end-user support skills.
- Analytical aptitude with a high degree of accuracy and attention to detail.
- Problem-solving and troubleshooting skills, with sound judgment in issue resolution.
- Proficiency in workflow analysis, process mapping, and process-improvement methodologies.
- Expertise in gathering, analyzing, and documenting business and system requirements.
- Familiarity with system testing, validation methods, and quality-assurance practices.
- Report-writing, data-analysis, and data-visualization skills.
- Training, presentation, and knowledge-transfer skills for end-user audiences.
- Organizational and time-management skills, including the capacity to prioritize competing demands.
Functional AccountabilitiesTechnology- Evaluate and manage the technical and operational needs of Nursing's UKG functions and identify potential issues proactively.
- Partner with the UKG IT team to ensure scheduling, timekeeping-related workflows, interfaces, electronic file transfers, reports, data extracts, and application patches function effectively to support Nursing's operational and end-user needs.
- Monitor, test, implement, and coordinate quarterly or more frequent UKG service packages, as needed.
- Coordinate with Nursing end users and the Help Desk to ensure UKG issues are triaged, communicated, and resolved.
- Support Nursing-specific pay rules, work rules, scheduling functionality, workforce and productivity reporting, and related data requirements in UKG.
- Partner with the enterprise UKG team and Nursing leadership to validate requirements, assess impacts, test functionality, coordinate resources, deliver training, and maintain documentation for upgrades, enhancements, and third-party integrations affecting Nursing.
Communication- Serve as the primary liaison among the enterprise UKG system team, Nursing leadership, Information Resources, Human Resources, the Help Desk, and Nursing end users to resolve Nursing-related UKG issues.
- Troubleshoot with Nursing end users, document problems clearly, and provide screenshots, log files, or other supporting information to the appropriate technical teams.
- Communicate UKG changes, enhancements, patches, and upgrades to Nursing stakeholders.
- Create and distribute regular and ad hoc UKG workforce and productivity reports for Nursing based on validated business requirements.
- Use existing UKG reporting tools, including Genies and Hyperfinds, and develop custom reports when standard functionality does not meet Nursing business requirements.
- Prepare, validate, and reconcile Nursing workforce and productivity data extracted from UKG for reporting to external benchmarking programs, such as NDNQI; coordinate with the owners of those programs without administering or managing the external systems.
- Follow established change-control processes for custom UKG reporting and assist with Nursing auditing tools and data-quality review, as appropriate.
System Testing and Training- Develop detailed test scripts and scenarios that reflect Nursing workflows and known UKG application complexities.
- Coordinate with the enterprise UKG team and Nursing end users to complete all required testing for upgrades and enhancements.
- Identify safe and effective solutions, document expected and actual test results, track issues, and follow through to resolution.
- Lead Nursing end-user training related to UKG service packs, upgrades, enhancements, and workflow changes; create and distribute training materials and provide classroom, virtual, or train-the-trainer sessions, as appropriate.
Change Control- Submit Nursing-related UKG changes through established organizational change-control processes.
- Participate in change-control meetings to assess potential impacts on Nursing UKG workflows and functionality.
- Work with the enterprise UKG team to ensure Nursing scheduling, timekeeping-related workflows, reporting, and interfaces are tested and maintained across applicable environments.
- Track UKG change requests by environment and maintain complete, accurate documentation.
Patient Services Administration- Maintain Nursing email distribution groups and other Nursing-specific UKG-related lists, as assigned.
- Prepare Nursing UKG presentations, reports, and communications as requested.
- Support Nursing special projects and committees requiring UKG workforce-system or reporting expertise.
- Update Nursing staffing guidelines in UKG annually and as needed, and prepare related variance reports.
- Develop UKG education materials and programs for Nursing end users and serve as a systems trainer, as required.
- Provide validated UKG workforce and productivity data to support Nursing's external benchmarking submissions, including NDNQI, while partnering with the teams responsible for administering those benchmarking programs.
- Support special projects related to workforce strategy, operational efficiency, and strategic initiatives
Additional Expectations- Ensures compliance with all organizational policies and data governance standards.
- Maintains high standards of data integrity, confidentiality, and security.
- Performs other duties as assigned in support of nursing and organizational priorities.
Benefits That Support You:- Comprehensive health coverage, including medical, prescription, infertility, and transgender health services.
- Generous paid time off, including vacation accrual from day one, sick leave, holidays, and a personal day.
- Financial wellness support, including a 401(k) plan and healthcare and dependent care spending accounts.
- Employer-paid life, AD&D, and long-term disability coverage, with optional supplemental plans.
- Additional perks, including tuition assistance, fitness resources, employee assistance, commuter benefits, and more.
The disclosed salary range includes the minimum and maximum rates within which Children's National believes an individual's base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children's National compensation philosophy. These factors are legitimate and non-discriminatory including, but not limited to, the current market conditions; organizational needs; the individual's combination of prior work experience, level of education, knowledge, skills, and other qualifications. Children's National is committed to providing a fair and competitive total rewards package to each of our employees. This base salary range does not include our comprehensive benefits package or any additional compensation for which this position may be eligible.
