Bachelor's Degree in Computer Science or related field with 3 years of troubleshooting experience.
Proficiency in Windows 11 and MS Office 365, including SharePoint online.
Familiarity with Remote Access technologies is essential.
Preferred experience with Autodesk products like AutoCAD and Revit.
Strong skills in Microsoft Office applications.
Responsibilities
Implement safety and environmental programs for employees.
Adhere to company standards and procedures, including EH&S and EEO.
Support LAN/WAN initiatives for Central Engineering.
Assist in diagnosing and configuring computer equipment.
Create and update technical documentation as needed.
Train personnel on current projects and procedures.
Image, install, and support various engineering workstations and devices.
Benefits
Rich medical and pharmacy benefits, including vision.
Dental benefits and Health Savings Accounts.
401(k) with robust matching and employer-paid pension plan.
Generous paid time off and paid parental leave.
Career development opportunities, including tuition reimbursement.
Full Job Description
Job Description
With minimal guidance, the System Analyst will provide troubleshooting, problem diagnosis and resolution, and general support for the corporate infrastructure in Central Engineerings Computer-Aided Design (CAD). Develop and maintain standard operating technical procedures to resolve problems.
This position does not provide employment pursuant to the terms of a STEM OPT Training Plan.
Responsibilities
Core Responsibilities
Ensure implementation of Company safety, health, and environmental programs for employees whose work is directed. Ensure that safe work practices are followed, and the environment is fully protected per Company policy and governmental regulations.
Commitment to the Way We Work Principles and adheres to the Companys Standards of Business Conduct and other Company procedures including Environmental, Health and Safety (EH&S), Equal Employment Opportunity (EEO), discipline, and security.
Provide support for all LAN/WAN initiatives for Central Engineering.
Assist in the support, diagnosis, and configuring of computer equipment.
Create and update technical procedural documentation as needed.
Train personnel in the application of current projects, and the procedures, processes, and programs of CE.
Image, install, and support Engineering and workstations, laptops, tablets and associated equipment.
Support and administer Central Engineerings document and drawing management system.
Work with contracted vendors to resolve issues.
Provide off-hours on-call support when necessary.
Act as the liaison between department users and the Help Center in solving trouble tickets.
Install and troubleshoot software/applications on Central Engineering servers, workstations, and laptops.
Maintain an up-to-date inventory of all workstations, laptops, tablets, printers, plotters, and peripheral equipment throughout Central Engineering using Computer Cost Central, and Active Directory.
Work with users, teammates, and Insight Enterprise as a Computer Resource Coordinator to manage software and hardware inventory as needed.
Perform other related tasks and assignments as required.
Manage projects as assigned by his or her manager.
Qualifications
Required Education/Experience
Bachelor's Degree in Computer Science or related technical field and 3 years' of work experience in troubleshooting and problem resolution, root cause analysis, as well as experience in workstation configuration and imaging.
Relevant Work Experience
Experience with Windows 11 and MS Office 365, Microsoft SharePoint online, required.
Working knowledge of Remote Access technologies, required.
Programming, Windows Scripting, and automation experience, preferred.
Experience supporting Autodesk's quite of products such as AutoCAD, Inventor, Revit, etc., preferred.
Skills and Abilities
Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.
Licenses and Certifications
Driver's License Required
Additional Physical Demands
The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
Willing and able to lift desktop computers, and bend, stoop, kneel and/or sit for long durations.
Able and willing to travel to company locations throughout the Company service territory, as needed.
Willing and able to wear appropriate attire and PPE for the work location and duties.
Benefits:
We are dedicated to supporting the physical, mental, and financial health of our employees and their families. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:
Rich medical & pharmacy benefits, including vision benefits
Dental benefits
Health Savings Accounts
Health Care and Dependent Care Flexible Spending Accounts
401(k) with robust matching
Employer paid Pension Plan
Employee Stock Purchase Plan with a generous matching contribution
State of the art Employee Assistance Program
Paid Parental Leave
Generous paid time off plus paid holidays
Family support: emergency backup child, & elder care assistance
Social responsibility and volunteer opportunities
Employee discount program
Commuter Benefits
Culture of growth and learning: career development; tuition reimbursement; recognition program
Life and Long-Term Disability Benefits
*Please be aware that some benefits may not apply to provisional or part-time job titles.
