ResponsibilitiesAs America's largest travel agency company, Internova Travel Group delivers a high-touch, personal level of travel expertise to leisure and corporate clients through our more than 7,000 company-owned, franchised and affiliated travel agencies throughout the United States, Canada, the United Kingdom, Ireland and Australia. The travel agencies that are part of Internova Travel Group alone comprise over 30% of all agencies in North America. Our team of leaders - from our expert agents to our executives - are dedicated to delivering the best travel experience. It's our heart and soul.
Internova Travel Group is seeking a System Administrator to keep the business-critical systems behind our travel operations running smoothly. Working with application owners, vendors, and cross-functional IT teams, the role supports travel platforms (TRAMS, ClientBase, and GDS), API integrations, PowerShell and Python automation, Microsoft Intune, Azure Virtual Desktop, and workstation patching.
Azure Virtual Desktop- Deploy and manage Azure Virtual Desktop (AVD) host pools, session hosts, and application groups in Azure.
- Create and maintain golden images and configure FSLogix profile containers.
- Configure and optimize user profiles; migrate VHD profiles between storage tiers as required.
- Monitor AVD Insights to track performance, resolve connectivity issues, and manage cost-effective auto-scaling.
Endpoint Management (Intune & Autopilot)- Enroll and configure Windows, macOS, iOS, and Android devices using Microsoft Intune.
- Deploy and manage devices through Windows Autopilot and Apple Business Manager.
- Package, deploy, and update Win32, Line-of-Business (LOB), and store applications.
- Maintain accurate device and application inventory within Intune and stay current on new Intune features.
Patching & Vulnerability Remediation- Manage the end-to-end workstation patching lifecycle, including evaluation, testing, deployment, and validation, through monthly patch cycles aligned with industry-standard update schedules.
- Ensure workstation security updates are deployed within organizational policy timelines, and coordinate emergency patching for critical and zero-day vulnerabilities using Intune and other centralized endpoint management tools.
Travel Applications, GDS & Integrations- Monitor TRAMS/CB servers and support RDS environments for availability and performance.
- Manage scheduled jobs including GDS imports, backups, and synchronizations; troubleshoot failed bookings, scripts, and sync issues with high urgency given direct business impact.
- Coordinate with GDS vendors and Tres on incidents, enhancements, and integrations; patch and maintain the underlying operating systems and middleware.
- Provide application support for business-critical travel platforms, tuning application configuration to improve stability and performance.
- Support and troubleshoot travel platform API integrations (e.g., Sabre SOAP/REST APIs, Amadeus web services, Travelport/Galileo), resolving data exchange issues between systems.
Identity & Print Services- Maintain the ADManager Plus (ADMP) platform, including patches and version updates, and manage delegation templates that support self-service.
- Manage the enterprise print environment end-to-end: monitor guest print queues and submissions, validate job code generation and release, and troubleshoot file format and conversion issues.
- Ensure print service continuity by managing uniFLOW uptime, confirming job persistence across maintenance windows, and partnering with the print vendor to resolve escalations, drive upgrades, and address recurring failure trends.
QualificationsEducation & Experience- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience, with a strong foundation in systems administration, networking, and IT service delivery.
- 6+ years' experience in systems administration and endpoint management, supporting business-critical applications and infrastructure at the enterprise level.
Technical Skills- Hands-on administration of Windows 11, Windows Server, Microsoft 365, Teams, Active Directory, and Azure AD (Microsoft Entra ID).
- Advanced PowerShell scripting and proficiency in Python for automation and internal tooling.
- Proven experience with Microsoft Intune and SCCM/Configuration Manager, including device enrollment, application deployment, and patching.
- Working knowledge of Microsoft Azure and Azure Virtual Desktop (host pools, session hosts, FSLogix).
- Working knowledge of RESTful APIs, version control, and basic database querying (e.g., SQL).
- Experience with ITSM tools (e.g., ServiceNow, BMC, Salesforce), remote access (VPN, RDP), and IT security best practices.
Preferred Certifications- Relevant certifications such as AZ-140 (Azure Virtual Desktop - highly preferred), MD-102 (Endpoint Administration), AZ-104 (Azure Administrator), CompTIA A+, Network+, Microsoft Certified Professional (MCP), or ITIL Foundation.
Core Competencies- Strong analytical and troubleshooting skills, with the ability to resolve complex issues under pressure.
- Clear written and verbal communication, including explaining technical issues to non-technical users.
- Collaborative, organized, and self-motivated, with keen attention to detail and the ability to manage competing priorities.
Working Conditions- Flexibility to work occasionally after-hours or weekends as needed.
- Ability to participate in on-call rotation schedules when necessary.
PAY AND BENEFITSOur benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.
The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.
This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company's financial goal achievement and individual performance.
#LI-Remote
