Strong knowledge of UNIX and Windows operating systems
Experience with network components and configuration
Proven problem-solving and troubleshooting skills
Ability to provide Tier 1 and Tier 2 support
Excellent communication and customer service skills
Responsibilities
Provide support for the implementation, troubleshooting, and maintenance of IT systems
Manage IT system infrastructure and related processes
Oversee day-to-day operations, monitoring, and problem resolution for various devices
Identify, diagnose, and resolve problems at Tier 1 and Tier 2 levels
Assist in escalation and communication of status to agency management
Configure and manage UNIX and Windows operating systems
Implement OS enhancements to improve reliability and performance
Benefits
Comprehensive health, dental, vision, and flexible spending options
Generous Paid Time Off (PTO) and 11 paid holidays
Tuition Education Assistance for ongoing education
Professional Development opportunities
401(k) retirement plan to secure your financial future
Life insurance and short- and long-term disability coverage
Employee Referral Program with incentives
Marketing Incentive Plans for performance recognition
Full Job Description
System Administrator III- TS/SCI Fullscope Poly
Fort Meade, MD
Role description: System Administrator III:
Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
Our Benefits
DigiFlight's competitive benefits package allows employees to manage their personal and professional portfolios through a variety of features and programs. Our benefits include:
Health, Dental, Vision, and Flexible Spending Account
Paid Time Off (PTO)
11 paid holidays
Tuition Education Assistance
Professional Development
401(k) retirement plan
Life insurance and short- and long-term disability insurance
