Experience troubleshooting IT assets, including desktops and laptops.
Familiarity with ticketing systems like BMC Remedy.
Proficient in Windows 10 and Active Directory.
Current Security+ CE Certification required.
Availability for a 4pm-12am shift.
Responsibilities
Resolve break-fix tickets for customer support.
Monitor system performance and address customer challenges.
Identify networking problem areas and improvement opportunities.
Translate metrics into actionable insights for the team.
Benefits
Opportunity to work with a mission-critical network.
Engage in a dynamic and challenging work environment.
Collaborate with a team focused on customer satisfaction.
Enhance skills through exposure to various technologies.
Full Job Description
System Administrator Reston, VA, USA Full-time Clearance: Top Secret/SCI
Job Description
As a systems administrator on our program, you will: • Provide resolve break fix tickets and ensure customers receive the highest level of customer support. • Help customers overcome tough challenges through monitoring and performance management. • Identify problem areas and opportunities for improvement in a mission-critical network.
Turn metrics into information and communicate their meaning.
Qualifications
Required Qualifications:
Experience in troubleshooting and break and fix repairs with IT assets, including desktops, laptops, printers, and accessories
Experience with ticketing systems, including BMC Remedy
Knowledge of Windows 10 Operating System and Active Directory
