System Administrator

Beyond SOF

• $75K — $95K *
Reston, VA 20191In-Person
Information Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Experience in troubleshooting break/fix IT issues including desktops, laptops, and peripherals
  • Familiarity with ticketing systems like BMC Remedy
  • Proficient in Windows 10 and Active Directory
  • Possession of Security+ CE Certification
  • Willingness to work the afternoon/evening shift (4pm-12am)

Responsibilities

  • Resolve break/fix tickets and provide high-caliber customer support
  • Assist customers in overcoming technical challenges through monitoring and performance management
  • Identify areas for improvement in a mission-critical network
  • Turn performance metrics into actionable insights for stakeholders

Benefits

  • Work in a fast-paced environment with opportunities for skill advancement
  • Gain valuable experience managing IT in a mission-critical setting
  • Collaborate with a dedicated team focused on customer satisfaction
  • Engage in continuous learning and potential access to further certifications
Full Job Description
System Administrator
Reston, VA, USA
Full-time
Clearance: Top Secret/SCI
Job Description

As a systems administrator on our program, you will:
• Provide resolve break fix tickets and ensure customers receive the highest level of customer support.
• Help customers overcome tough challenges through monitoring and performance management.
• Identify problem areas and opportunities for improvement in a mission-critical network.

Turn metrics into information and communicate their meaning.

Qualifications

Required Qualifications:
  • Experience in troubleshooting and break and fix repairs with IT assets, including desktops, laptops, printers, and accessories
  • Experience with ticketing systems, including BMC Remedy
  • Knowledge of Windows 10 Operating System and Active Directory
  • Security+ CE Certification
  • Willing to work 4pm-12am shift

Desired Qualifications:
  • Knowledge of DHCP, switches, and networking
  • Ability to manage projects and multi-task
  • Ability to work in a fast-paced environment
  • Bachelor's degree
  • CISSP, CAP, ITIL v3, or ITIL v4 Certification
* Ladders Estimates

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