The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.
Job Overview
We are seeking an experienced and highly motivated Senior Support Specialist with strong expertise in Transaction Banking, Payments, and Capital Markets applications to join our IT team. This role is responsible for ensuring the stability, availability, performance, and continuous improvement of critical banking platforms while providing advanced technical leadership and operational support.
The successful candidate will serve as a senior member of the support organization, partnering closely with developers, business analysts, infrastructure teams, business stakeholders, vendors, and junior support resources. The individual will lead complex incident resolution efforts, drive root cause analysis activities, support strategic initiatives, and ensure operational excellence across the application portfolio.
The ideal candidate will possess strong technical expertise, deep banking domain knowledge, excellent communication skills, and a proactive approach to problem-solving. This role also includes mentoring junior team members, improving operational processes, and contributing to the overall reliability and scalability of mission-critical payment systems
Key Responsibilities:
• Technical Support: Provide first line and second-line support for customer-facing and processing systems, addressing issues in real-time to ensure uninterrupted operations.
• Incident Management: Investigate, resolve, and document incidents related to payment systems, adhering to service level agreements (SLAs).
• System Monitoring: Proactively identify and mitigate potential issues.
• Collaboration: Work closely with cross-functional teams, including software developers, product managers, and business analysts, to implement solutions and improve system functionality.
• Vendor Coordination: Liaise with third-party payment providers and vendors to troubleshoot and resolve external system dependencies.
• Performance Optimization: Analyze and report on payment system performance, recommending improvements for efficiency and scalability.
• Documentation: Maintain detailed technical documentation for payment systems, workflows, and support procedures.
• Compliance: Ensure that payment processes meet relevant regulatory requirements and security standards.
• Lead outage calls with business partners, development teams and senior management all on the call.
• Determine root cause and driving remediation tasks to avoid repeat incidents.
Qualifications:
• 7+ years of experience in Application Support, Production Support, Site Reliability Engineering, or related technical support roles.
3+ years of Business Analyst experience is a plus.
• 5+ years of experience supporting banking, payments, treasury, transaction banking, or capital markets applications.
• Prior experience leading production support efforts and managing critical incident response processes.
• Experience mentoring junior support engineers and coordinating support teams.
• Strong understanding of banking applications, payment processing systems, APIs, microservices, and enterprise integration frameworks.
• Proven ability to troubleshoot and resolve complex technical and business-critical issues under pressure.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent verbal and written communication skills with the ability to interact effectively with technical teams, business stakeholders, vendors, and senior leadership.
• Ability to manage multiple priorities in a fast-paced, high-availability production environment.
• Experience supporting regulatory, audit, and compliance requirements within the financial services industry.
Key Domain and Technical Knowledge:
• Hands-on experience with:
o Splunk, Dynatrace, IR360, and enterprise monitoring platforms
o SQL, Oracle, DB2, and Microsoft SQL Server
o Java, Spring Boot, Kafka, REST APIs, and microservices architectures
o OpenShift, ROSA, AWS Cloud, and containerized platforms
o Linux, Windows, Shell Scripting, Python, and PowerShell
o AutoSys and enterprise job scheduling tools
o ServiceNow, Jira, Confluence, and SharePoint
Education:
• Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience
The typical base pay range for this role is between $137k - $170k depending on job-related knowledge, skills, experience, and location. This role may also be eligible for certain discretionary performance-based bonuses and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, paid vacation, sick days, and holidays.
Our hybrid work schedule is four days on-site and work remotely one day per week.
For more information on our Total Rewards package, please click the link below.
MUFG Benefits Summary
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
