SUMMARY:
The Lead Digital Transformation Officer is responsible for leading and coordinating the execution of the Bank's digital transformation initiatives. This role partners with business line leaders, technology teams, operations, and executive leadership to identify, prioritize, and implement strategic projects that improve efficiency, enhance customer and employee experiences, and support organizational growth. The Digital Transformation Officer manages the enterprise project portfolio, evaluates resource capacity, establishes project priorities, and drives execution to ensure strategic initiatives are completed successfully and deliver measurable business value.
SUPERVISOR RESPONSIBILITIES:
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Leads the Bank's digital transformation efforts by coordinating strategic initiatives that improve business processes, customer experiences, employee experiences, and operational effectiveness.
Partners with executive leadership and department leaders to identify, evaluate, and prioritize transformation opportunities aligned with organizational goals.
Establishes and maintains an enterprise project intake, prioritization, and governance process.
Manages the Bank's transformation project portfolio, ensuring alignment with strategic objectives and available resources.
Oversees capacity planning across departments to balance project demand, resource availability, and business priorities.
Works with business units to assess project feasibility, define business requirements, identify dependencies, and establish implementation timelines.
Initiates and facilitates project execution by assembling project teams, developing project plans, assigning responsibilities, and monitoring progress.
Tracks project performance, milestones, risks, issues, and resource utilization, escalating concerns when appropriate.
Facilitates cross-functional collaboration to ensure projects remain aligned and obstacles are addressed effectively.
Identifies opportunities for process improvement, automation, digitization, and operational efficiencies throughout the organization.
Develops and maintains project management standards, reporting frameworks, and governance processes.
Creates executive-level reporting and dashboards that communicate project status, resource capacity, risks, and business outcomes.
Supports organizational change management efforts associated with transformation initiatives, including communication, training, and stakeholder engagement.
Collaborates with technology, operations, risk, compliance, and vendor partners to support successful project delivery.
Monitors industry trends, emerging technologies, and banking best practices to identify opportunities that support strategic objectives.
Ensures projects are implemented in accordance with regulatory requirements, risk management standards, and organizational policies.
OTHER REQUIREMENTS:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Strong understanding of banking operations, products, services, and regulatory environments.
Demonstrated ability to align strategic objectives with tactical project execution.
Strong project management, organizational, and planning skills.
Proven ability to manage multiple concurrent initiatives and competing priorities.
Experience with project portfolio management, governance, and resource allocation methodologies.
Strong analytical, problem-solving, and decision-making abilities.
Ability to assess organizational capacity and recommend project prioritization strategies.
Excellent verbal, written, presentation, and facilitation skills.
Ability to effectively communicate with executives, department leaders, employees, vendors, and external partners.
Strong stakeholder management and relationship-building skills.
Demonstrated ability to influence without direct authority across all organizational levels.
Experience driving process improvement and change management initiatives.
Proficient in project management, reporting, and collaboration tools.
Ability to work independently while fostering collaboration across teams.
Professional demeanor with a strong customer and employee service orientation.
Team player with a positive outlook and commitment to continuous improvement.
Bachelor's degree in Business Administration, Finance, Information Technology, Project Management, Operations Management, or related field required. Master's degree preferred.
7 or more years of progressive experience in banking, operations, project management, business transformation, process improvement, or related areas required.
Experience leading enterprise-wide initiatives involving multiple stakeholders and business units.
Experience managing project portfolios and resource capacity planning preferred.
Project Management Professional (PMP), Certified Scrum Master (CSM), Lean Six Sigma, or comparable certification preferred.
