First American

SVP, Client Relations

First American$135K — $180K *
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent; advanced degree preferred
  • 8+ years of progressively responsible management experience
  • Demonstrated ability to execute strategic plans
  • Broad knowledge of principles and practices in the field
  • Experience leading teams across multiple locations effectively.

Responsibilities

  • Lead organizational growth by managing and motivating a team
  • Collaborate with various company personnel to meet client expectations
  • Drive strategic account planning with mutual performance objectives
  • Develop tailored solutions addressing client needs and coordinate company resources
  • Build and maintain client relationships through expert representation
  • Serve as the primary contact for select large accounts
  • Supervise and develop staff through coaching and performance evaluations.

Benefits

  • Inclusive workplace culture that embraces individuality
  • Comprehensive benefits package including medical, dental, and vision
  • 401k and paid time off options
  • Employee stock purchase plan
  • Focus on employee development and support.
Full Job Description
What We Do
The SVP, Client Relations at ServiceMac is responsible for leading and driving organizational growth through engagement and strategic account management. Manage and motivate a team; plan and execute scalable strategies for long-term client retention.

Essential Functions
  • Collaborate with and facilitate the involvement of company personnel, including support, professional services, and management resources to meet strategic account performance objectives and client expectations
  • Proactively lead strategic account planning process across the team that develops mutual performance objectives, financial targets, and critical milestones
  • In partnership with implementation teams, develop solutions that best address client needs, while coordinating the involvement of all necessary company personnel
  • Represent Company in a professional way to build trust with accounts and relationships by being a complete expert in the field and with segment-specific products and processes
  • Serve as an adviser to clients and forecast/contribute to cross-selling future initiatives, products and processes
  • May serve as the primary interface to the Client for a limited number of assigned large accounts, in building and maintaining productive, ongoing business relationships at all levels of management with regard to operational needs, communication, client service and performance
  • Has full supervisory responsibility for a large staff. Delegates tasks, manages workflow and plans staffing requirements. Responsible for salary administration. Interviews candidates and makes hiring decisions, writes and conducts performance reviews, provides ongoing feedback, and manages disciplinary actions. Coaches and mentors staff; provides development opportunities.
  • Ensures that teams and individuals understand roles and responsibilities via clear communication of goals and objectives. Meets with individual team members on performance measurements, goals and evaluations.


Knowledge and Skills/Technology Used
  • Demonstrated competency in executing strategic plans
  • Ability to learn needs of a wide range of employees while driving team performance, monitoring results and appropriately allocating resources
  • Possesses and applies a broad knowledge of principles, practices, and procedures of particular field of specialization to the completion of complex projects
  • Experience and knowledge of functional tools and infrastructure
  • Progressive experience in leading employees in multiple locations, and significant experience developing and implementing solutions


Typical Education
  • Bachelor's degree or equivalent combination of education and experience
  • Advanced degree preferred


Typical Range of Experience
  • 8+ years progressive management experience


Pay Range: $135,100 - $180,150 annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer
By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

About First American

First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies' core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services.

First American Careers

Join the vibrant team at First American, a leading company renowned for its commitment to innovation, leadership, and professional excellence. As one of the most respected names in the industry, First American offers unparalleled job opportunities that propel your career to new heights.

Work You’ll Do

At First American, your work transcends ordinary job responsibilities. You will be part of a dynamic team that drives industry standards through innovation and leadership. Engage in projects that transform our services and, by extension, the industry itself, making an impact that matters.

Explore a World of Opportunities

Whether you're looking for an entry-level position or a more senior role, First American presents a spectrum of career paths across various departments. Our job opportunities are designed to foster professional growth and personal achievement.

Internship Programs

Kickstart your career with First American’s internship programs. These opportunities are perfect for gaining real-world experience, enhancing your skills, and networking with industry leaders. Our internships provide a robust foundation for future employment and are a stepping stone to full-time positions within the company.

Culture and Benefits

First American is committed to creating a workplace where every team member feels valued. We celebrate diversity and are dedicated to creating an inclusive environment. Our benefits package is comprehensive, supporting both your professional and personal life, including health, wellness, and continuous learning opportunities.

Professional Development and Training

We believe in nurturing our team’s skills through targeted training programs, including leadership development and diversity training. These initiatives ensure that you are equipped to meet the challenges of today and tomorrow, fostering an environment of continuous improvement and personal growth.

Join Our Team

Embark on your First American journey today by exploring the various positions available. We are actively hiring and looking for talented individuals who are passionate, curious, and driven to excel. Check out our open positions, tailor your resume, and prepare for an interview where you can showcase your unique abilities.

Stay Connected

Keep up to date with the latest in career tips, industry news, and job openings at First American. Subscribe to our job alert emails and never miss an opportunity to advance your career with us.

Networking and Growth

At First American, career growth is complemented by opportunities to connect and collaborate with professionals across the company. Engage in networking events that can open doors to numerous career paths and professional relationships.

Why First American?

Choosing First American means opting for a career where your skills are appreciated and your contributions are valued. Here, every employee is empowered to reach their full potential, supported by our culture of growth, leadership, and innovation. Join First American today and be part of a team that is reshaping the future through exceptional service, dedication, and a commitment to excellence. Explore the positions we have available and take the first step towards a rewarding career at First American.
Learn more about First American
Size
22,233 employees
Market Cap
$5.4 billion
Industry
Net Income
$696.4 million
Founded
1889
5 Year Trend
+10.6%
Revenue
$7 billion
NASDAQ

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