Hybrid, Baton Rouge, LA
Must reside within the Baton Rouge Metropolitan Area
The scope of the proposed services will include the following:
LOS Audits & Project Support
This position will focus on financial review/improvement and specialty project support:
• Provide technical and administrative support to ensure the AT&T Legacy Services Conversion Project (C2C) milestones are met statewide.
• Conduct comprehensive network and voice service and billing audits to ensure accuracy.
• Develop and deliver training to new and existing NCS staff on communications billing audit procedures and compliance standards.
• Lead and train NCS staff on complex, specialty VoIP service implementations, including HELD Protocol migrations to modernize emergency location services.
Expertise and/or relevant experience in the following areas are mandatory:
• Minimum of 15 years' experience with telecommunications technologies.
• Advanced understanding of telecom vendors, available services, and project management workflows.
• Extensive knowledge of Centrex, and other AT&T service offerings, including infrastructure, features and billing processes.
• Direct experience delivering telecommunications services to State governments with an in-depth understanding of their unique network/telecom needs.
• Experience leading financial and billing audits, with a focus on reconciling invoices, identifying billing errors, and quantifying cost savings.
• Extensive VoIP service implementation experience, including knowledge of network infrastructure requirements.
• In-depth knowledge of E911 regulations, best practices, and technologies, including network foundations.
• Candidate must reside within the Baton Rouge Metropolitan Area to support possible onsite needs.
Note: Expected Start/End Dates: 08/03/2026 - 06/30/2029
Hours worked: Within the State's core hours of 7:00 AM CT to 6:00 PM CT. May be required to work on State holidays, weekends and hours outside of the State's core business hours in order to meet critical deadlines.
JOB CODE: SR-5276565-LOS
