The RoleSideshift is looking for a Support Engineer to help our customers get answers and resolve issues as close to real time as possible.
Customer support happens primarily through
Intercom and Slack. Your job is to solve customer problems quickly - and then make sure our AI agents can solve that problem the next time it happens.
What You'll Do- Own and resolve technical customer issues across Intercom and Slack.
- Debug problems across our product, APIs, integrations, and data.
- Turn customer problems into agent knowledge, tools, and workflows so our AI agents can resolve them independently.
- Continuously improve our agents' ability to diagnose and solve customer issues.
- Identify patterns in support requests and eliminate the underlying problems.
What We're Looking For- 1-5 years in technical support, support engineering, solutions engineering, software engineering, or a similar role.
- Strong technical and debugging skills; comfortable with APIs, databases, and basic SQL/code.
- Highly resourceful and willing to dig into problems yourself.
- Excited about AI agents and automation.
- Comfortable in a fast-moving startup environment.
- Willing to work 5 days/week from our NYC office.
The Process- Initial convo with Drew Levin, Co-founder & CTO;
- Technical conversation with Liam Shalom, Software Engineer;
- Work Trial -- we invite you to a paid 2-3 day working session with the team. We've found this is the best way for candidates and the SideShift team to feel confident in making a decision;
- Offer stage! After agreeing on employment terms, we'll talk to 3 references and send over final documents for signature.
Location: New York City - In Person 5 days per week
Compensation: $120,000-$160,000 + equity, depending on level.
