Senior Client Support Engineer (NYC)

**Candidate must be located in or near the NYC Metro Area**

Job Overview

We are looking for a Senior Client Support Engineer to serve as a primary technical resource for a key client environment, while supporting additional clients as needed. This is a highly visible, client-facing role where you will act as a trusted partner, balancing hands-on support, proactive system management, and technical leadership in a fast-paced MSP environment.

This role requires someone who is comfortable owning a client environment end-to-end, with strong experience in modern Microsoft technologies including Entra ID, Intune, Azure, and Microsoft 365. You will work closely with client stakeholders and internal teams to support daily operations, drive improvements, and ensure a high standard of service delivery.

What you'll do:

• Serve as the primary technical point of contact for a client environment, supporting ~300-400 users and acting as a trusted advisor
• Manage Identity and Access across Microsoft Entra ID, including user lifecycle, permissions, and security best practices
• Own and maintain Intune environments, including device management, policy creation, compliance enforcement, and ongoing optimization
• Support and manage Microsoft 365, including Teams and Exchange Online, ensuring stability and performance across the environment
• Work within Azure, supporting cloud infrastructure, virtual machines, and overall environment health
• Provide hands-on support and troubleshooting across:

• End-user systems (Windows and macOS)
• Hardware and peripherals (workstations, printers, mobile devices)
• Networking and connectivity (VPNs, DNS, DHCP, firewalls, VLANs)

• Troubleshoot and resolve escalated technical issues across endpoints, access, applications, and connectivity
• Lead and contribute to client-facing initiatives such as deployments, environment improvements, and infrastructure changes
• Perform proactive system checks, lifecycle management, licensing reviews, and environment optimization
• Partner directly with client stakeholders, including leadership, to align on priorities, initiatives, and long-term improvements
• Maintain accurate documentation, environment notes, and system configurations
• Mentor junior engineers and serve as an escalation point for more complex issues

What you bring to the table:

• 5+ years of experience in IT support, systems engineering, or MSP environments
• Strong hands-on experience with:
  • Microsoft Entra ID (Identity & Access Management)
  • Microsoft Intune (device management, policy creation, compliance)
  • Microsoft 365 (Teams, Exchange Online)
  • Microsoft Azure (VMs, core services, environment management)
• Azure certification (AZ-104) preferred but not required
• Experience supporting mid-sized environments (200+ users), ideally in a client-facing or MSP setting
• Strong troubleshooting skills across endpoints, user access, and cloud-based environments
• Ability to manage both reactive support and proactive system improvements
• Strong communication skills with the ability to work directly with client stakeholders
• Experience working independently in a client environment while collaborating with broader teams

What We Bring to the Table:

Salary Range

The reasonably expected annual base compensation range for this position is $120,130,000. This range reflects the minimum and maximum targets for new hires across all U.S. Within the range, individual compensation is determined by job-related skills, experience, geographic location and applicable state or local laws.

Bonus Eligibility

This role may also be eligible for additional bonus or incentive opportunities based on position level and company plans.

Benefits

Health, Dental, & Vision, Flexible Spending Account (FSA), 401k, Health Reimbursement Account (HRA), Health Savings Account (HSA), Life Insurance, Disability Insurance, Paid Parental Leave, Holiday Pay, Flexible Vacation & Sick Days.

Perks

Observed company holidays, including a day off on your birthday, flexible vacation, spot bonuses for demonstrated excellence, community and social events, learning and development, flexible working life, $100 well-being allowance, and other health & wellness perks.

As Coretelligent is a remote company hiring candidates, our perks and benefits packages may adjust based on your location. Direct applicants only; no recruitment agencies or third-party recruiters, please.