Job OverviewWe're looking for a dynamic and results-driven Supply Operations & Customer Success Specialist to join our AssetHub team. AssetHub helps our customers sell proprietary assets to buyers; returning value to founders, investors, and lenders through unique partnerships with leading AI companies and other buyers. We're experiencing fast growth and have the potential to build a massive new marketplace, making this a unique opportunity to join early and shape a product with real impact.
You'll own the full operational lifecycle of our supply side (asset sellers), from initial outreach through deal close. You'll track where customers are in their journey, ensure nothing falls through the cracks, and build and optimize the systems that make it all run and scale. We use AI extensively (including Claude) to automate where possible, and we want someone who leans into that, not away from it.
This role is both internal and external facing. We're looking for someone that puts customers first and is feels warm inside when their holistic experience with us is amazing. It is not a typical CSM role, however - our customers are founders of small and medium-sized businesses, and our engagement with them is short. Success here is about earning trust quickly, guiding founders through an unfamiliar process with clarity and empathy, and maximizing the value returned to everyone involved, with as little friction for the founder as possible.
*Ideal candidates MUST be located in the New York City Metro area.
Responsibilities- Maximize asset supply - Proactively work to maximize the number of high-quality assets listed in our catalog. This means constantly evaluating and optimizing our customer funnel with product and ops teams, to convert the most leads into active asset sellers.
- Own the customer lifecycle end-to-end - Track and manage customer progress from first contact through deal execution. Identify when customers are stuck and unblock them with minimal effort required on their end.
- Guide founders through the process - Be the empathetic, knowledgeable point of contact for founders considering or actively completing an asset sale. Understand their concerns, answer their questions, and communicate clearly throughout.
- Build and automate workflows - Identify repetitive or manual steps in the process and build systems (with AI tools like Claude and platforms like HubSpot) to automate them, improving both throughput and customer experience.
- Drive cross-functional initiatives - Collaborate with marketing, sales, engineering, and product to build scalable growth loops and improve the seller experience.
- Launch and grow new offerings - Act as both thought partner and operator, with the autonomy to conceptualize and build new services within AssetHub.
Desired Skills and Qualifications- 5+ years of experience in sales/CS/operations in SaaS/Startup environment (or an MBA and 3+ years of the same experience)
- You are commercially minded. You understand what moves a deal forward. You know how to build trust with founders and you know how to close.
- You are results oriented and enjoy seeing a customer happy with your service.
- You are independent and proactive, and also comfortable being scrappy and adapting as we move fast.
- You have a track record of driving projects across teams and stakeholders - including product, engineering, legal, finance and marketing.
- You are operationally minded, detail-oriented but strategic enough to see how your work connects to bigger goals.
- You are a self starter - you don't wait to be told what to fix. You identify the gap, propose the solution, and move.
- Some technical familiarity and comfort with CRM platforms and data management tools are a plus.
- Strong communication and interpersonal skills with a customer-first mindset.
- Ability to work independently, stay organized, initiate processes and manage multiple priorities.
- Comfortable engaging with potential clients, closing deals, and executing on them.
- Enthusiastic, goal-oriented, and eager to learn in a startup environment.
- Experience with CRM tools like HubSpot or Salesforce and workflow/data tools (preferred but not required).
- Experience working within Legal-tech, Fintech, HR-tech (preferred but not required).
- Bachelor's degree in business, marketing, or a related field.
What we offer- Compensation: Total package of $110,000 - $165,000 (this includes base pay and variable compensation) - based on experience and location
- OTE is 80/20 base/variable split
- Competitive equity package
- Employer Covered Medical Benefits
- Unlimited PTO
- Hybrid work in NYC (two days in office, three days remote)
- Two in-person team retreats a year
*We are unable to support any visa outside of Canada (no H1B Visas) 
