This role helps lead the technical aspects of the Warranty Partnership Program, including continuous improvement and supplier recovery efforts. The position serves as a key link between warranty data analysis, parts returns, supplier quality engineering, and suppliers. It coordinates and supports activities to ensure the Supplier Warranty Partnership Program runs effectively and smoothly.
Responsibilities
- Support all technical aspects of the Supplier Warranty Partnership Program
- Work hand in hand with Supplier Quality to develop, retrieve, and utilize field data to continually improve our products and reduce warranty costs
- Drive continuous improvement through use of the Warranty Supplier Corrective Action Request process (WARSCAR process)
- Work closely with data teams to establish data requirements that will ensure supplier warranty concerns are rapidly addressed
- Support method to establish Supplier Warranty KPI's for all Products and drive organizational awareness and delivery
- Conduct ad-hoc analysis and deep dives into specific vehicle technical issues or service center operations as needed
- Accurately input and update evidence and data related to supplier warranty partnership agreements, claims, and performance metrics
- Generate regular reports using tools such as Hex or Databricks and other analytics to track supplier performance and identify trends
- Assist in analyzing data to identify areas for improvement and optimization within the supplier warranty partnership program
- Coordinate with internal stakeholders to gather relevant data and ensure alignment with program objectives
- Communicate effectively with suppliers to collect necessary information and address any discrepancies or issues
- Collaborate with cross-functional teams including technicians, engineers, and customer service representatives to improve supplier warranty data supporting program objectives
Qualifications
- Bachelor's in engineering or similar discipline, Master's Preferred
- 4+ years of experience with automotive Supplier Warranty data and Statistical Analysis
- Strong statistical and problem-solving capability
- Knowledge of data visualization tools such as Hex and exposure to various software/data tools including JIRA and Databricks
- Knowledge of AIAG, VDA, APQP and related tools
- Demonstrated leadership in driving quality improvements in overall vehicle attribute performance
- Ability to manage multiple projects across varying geographic locations simultaneously
- Willingness to work in a strong cross-functional environment
- Proven technical knowledge and ability to collaborate with engineering, manufacturing, and suppliers
Required Skills
- Quality Frameworks
- Strong Supplier Management Relationship
- Expertise in Engineering
- Good Communication and Negotiation
- Good Problem-Solving Skills
You will receive the following benefits: - Medical Insurance - Four medical plans to choose from for you and your family
- Dental & Orthodontia Benefits
- Vision Benefits
- Health Savings Account (HSA)
- Health and Dependent Care Flexible Spending Accounts
- Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
- Hospital Indemnity Insurance
- 401(k) including match with pre and post-tax options
- Paid Sick Time Leave
- Legal and Identity Protection Plans
- Pre-tax Commuter Benefit
- 529 College Saver Plan
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