Job Description The Supervisor, Design Operations supports the Experience Design team by improving how design work gets done. This role focuses on operational execution, process improvement, platform support, and growing exposure to different Design Operations specialties and focus areas. You will work independently on scoped initiatives with guidance from Experience Design leaders.
DutiesEnable the Global Experience Design team by maintaining strong operational foundations and helping teams work effectively.
People- Support onboarding and offboarding for full-time and contract XD team members, evolving documentation as business needs change.
- Plan and facilitate team routines, learning opportunities, and cultural initiatives.
- Draft and share routine team communications.
Process- Apply design and operational frameworks to improve workflows.
- Identify operational gaps and friction points and recommend practical improvements.
- Own small- to medium-scope initiatives, including process updates, templates, playbooks, and internal programs.
Platform- Maintain and improve knowledge management systems, including Confluence and shared libraries.
- Support design and research platforms by managing access and documenting best practices.
QualificationsSuccessful candidates bring practical operating skills and the mindset to effectively support design teams at scale.
Hard Skills- Bachelor's degree in design, communication, HCI, applied social science, or a related field, or equivalent experience.
- 2-4 years of experience in design operations, research operations, product design, or a related role.
- Understanding of how design work happens across design, research, product, and engineering.
- Working knowledge of tools such as Figma, Confluence, UserTesting, and Dscout.
- Familiarity with AI tools and workflows that support administration, design, and knowledge management.
- Ability to manage priorities and deliver high-quality work with moderate oversight.
- Strong organizational, written, and verbal communication skills.
Behaviors & Mindsets- Applies design thinking and user-centered methods to their work.
- Identifies gaps, connects dots across teams, and proposes practical solutions.
- Bias for action, translating direction into execution with strong follow-through.
- Seeks feedback, listens well, and continuously learns.
- Thinks in systems, understanding how tools, workflows, and behaviors connect and scale across the organization.
CompensationBonus Eligible: YESBenefits Eligible: YESSalary RangeThe expected salary range for this role is 104,482 -130,602 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.
Additional Information: Benefits eligible: This position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance.
Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
