In this role, your primary duty is to mentor and provide direct oversight of day-to day supervise activities assigned to the Revenue Cycle Team.
You work to ensure the team delivers world-class services in revenue cycle assessment, systemic issue identification, system/process solutions, revenue cycle integrity assessment, workflow processes, billing and resolution of outstanding accounts receivable to improve clients' efficiency and achieve their revenue objectives. You are responsible for monitoring workload.
You follow established guidelines, processes, and procedures to achieve team goals. You also deliver customer work yourself and are recognized as highly skilled and proficient in your discipline, conducting complex work.
Core Responsibilities of the Role- Supervising the work of the Revenue Cycle Team by delegating work, monitoring progress, and evaluating work product for timeliness, quality, and compliance with policy and procedures
- Overseeing current customer contracts to make sure the team is meeting Tegria deliverables and sending status reports
- Coordinating and leading daily team activities
- Assisting with management decisions and activities
- Providing feedback about team members to management
- Developing new processes and improving existing processes in pursuit of team goals with emphasis on quality, efficiency, and speed.
- Following and enforcing guidelines, processes, and procedures to accomplish objectives and ensure compliance with company and regulatory requirements
- Helping to increase employee engagement through listening and mentoring
- Providing input to management on performance evaluations, bringing performance concerns to management attention, and participating in corrective actions
- Performing the work of revenue cycle analysts
- On-boarding and training new team members
- Monitoring key performance indicators in Revenue Cycle and working closely with management to improve clients' cash flow, reduce denials, and minimize bad debt.
- Maintaining a strong working knowledge of all RCM processes
- Researching and identifying denial trends. Collaborating between department leadership to improve processes to resolve issues and reduce impact to the accounts receivable.
- Developing and coaching team members
- Recommending and implementing coaching or corrective action
Additional Responsibilities - Performing other duties as assigned
Required Qualifications - Bachelor's degree in health information management or accounting, or related fields; or equivalent combination of education and experience
- 3+ years supervisory experience in medical billing including hospital billing and collections
- Able and willing to travel to client sites and office as needed
- Able and willing to work outside of normal hours
- Experience mentoring less experienced team members
- Extensive experience implementing, supporting, optimizing, and upgrading MEDITECH and/or other EMR
- Experience being evaluated against, and creating action plans based on financial goals and targets to create a profitable service line
- Complete understanding and in-depth working knowledge of healthcare revenue cycle; Good working knowledge of medical terminology, billing guidelines, HIPAA and compliance; Solid knowledge of third-party billing requirements and HIPAA 837/835 electronic language.
- Able to work independently and with wide latitude for independent judgement
- Able to establish and monitor performance/productivity standards
- Able to balance workload of being a supervisor and individual contributor
- Has excellent judgement, understanding when and what questions to ask to reach well informed decisions that minimize risk.
- Advanced skills in Microsoft Office and proficient with computer-based accounts receivable applications.
- Able to perform complex mathematical calculations for adjudication of accounts and applying complex contractual arrangements as determined by contracts negotiated within the customer contract.
- Has strong collaboration and problem-solving skills.
- Able to analyze billing data and perform trending analysis to improve billing utilizing advanced Excel and Power Point for presentation.
- Possess excellent time management, organizational skills and prioritizing skills to permit handling the workload
- Able to work with team members, customers, providers and medical facility staff tactfully and effectively.
- Exceptional verbal and written communication skills
- Strong attention to detail
- Strong commitment to ethical behavior and complying with laws and regulations involved in the job.
- Comfortable and accountable working in a remote work environment in which video conference calls and virtual shared workspaces and tools are common.
- Able to communicate tactfully and firmly with team members and stakeholders
- Must have a private, secure workspace available at home/remote office and access to internet with speed sufficient to perform the job
Desired Qualifications - MEDITECH experience preferred
Success Criteria People who are successful in this role... - Maintain high standards for the quality of their own and others' work
- Thrive under the pressure of time constraints
- Approach their work with a service mentality
- Autonomous and have excellent follow-through
- Open to feedback and a mindset to grow skills
- Able to adapt to change, delays or unexpected events while maintaining a positive mindset
Salary Range$100,000-$115,000
Perks and benefitsTop talent deserves top rewards. We've carefully curated a best-in-class benefits package, meant to meet you wherever you are in your life and career.
- Your health, holistically. We offer a choice of multiple health and dental plans with nationally recognized networks, as well as vision benefits, a total wellness program, and an employee assistance program for you and your family.
- Your financial well-being. We offer competitive wages, retirement savings plans, company-paid disability and life insurance, pre-tax savings opportunities (HSA and/or FSA), and more.
- And everything in between. Our lifestyle benefits are unrivaled, including professional development offerings, opportunities for remote work, and our favorite: a generous paid-time-off program, giving you the flexibility to plan a vacation, take time away for illness (or life's important events), and shift your schedule to accommodate those unexpected curve balls thrown your way.
