Position SummaryThe Department Supervisor provides direct supervision and development of assigned staff and collaborates with Charge Nurses, House Supervisors, providers, and interdisciplinary departments to identify and resolve clinical and operational concerns. The Department Supervisor reports to the Director of Nursing and escalates matters requiring higher-level administrative or organizational intervention as appropriate.
The Department Supervisor provides direct supervision and development of assigned staff and collaborates with Charge Nurses, House Supervisors, providers, and interdisciplinary departments to identify and resolve clinical and operational concerns. The Department Supervisor reports to the Director of Nursing and escalates matters requiring higher-level administrative or organizational intervention as appropriate.
Required Qualifications- Two (2) years of nursing experience with a minimum of 1 year in a leadership role in a hospital environment
- Bachelor of Science in Nursing
- Active, current, and unencumbered Licensure as a Registered Nurse in the State of California
- AHA Basic Life Support
- AHA Advanced Cardiac Life Support
- Strong time management skills and ability to effectively prioritize tasks.
- Understanding of patient classification and staffing requirements for the patient population
- Hospital Fire and Life Safety Card (Los Angeles City Employees only)
Preferred Qualifications- Two years of unit-specific experience
- Previous Charge Nurse, Supervisor, or other nursing leadership experience.
- Specialty certification applicable to assigned department.
Physical RequirementsIndicate physical requirements for performing the essential functions of the job by double clicking and selecting 'checked' on the boxes below. These are requirements normally expected to perform regular job duties. Reasonable accommodations may be made in compliance with the Americans with Disabilities Act of 1990, and applicable, state and local law, to enable individuals with disabilities to perform the essential functions. Incumbent must be able to successfully perform all of the essential functions of the job with or without reasonable accommodation.
- Standing - Constantly
- Walking - Constantly
- Sitting - Occasionally
- Reaching with Hands and Arms - Constantly
- Climb or Balance - Frequently
- Stooping, Kneeling, Crouching, or Crawling - Occasionally
- Talking - Frequently
- Hearing - Constantly
- Seeing - Constantly
- Performing repetitive motions with arms or hands - Constantly
- Lifting, carrying, pushing or pulling up to 10 lbs - Constantly
- Lifting, carrying, pushing or pulling up to 25 lbs - Frequently
- Lifting, carrying, pushing or pulling up to 50 lbs - Frequently
- Lifting, carrying, pushing, or pulling greater than 50 lbs - Frequently
- Driving - None
Essential Job Functions/Major Areas of ResponsibilityThe essential functions below are not intended to be an exhaustive list of all duties that may be assigned to this position, nor does it restrict the duties which may be assigned to this position if such duties reasonably relate to the position.
- HUMAN RESOURCE MANAGEMENT: Provides direct supervision and frontline leadership to assigned department staff. Maintains a consistent presence within the department and provides real-time coaching, guidance, feedback, and support to staff. Addresses routine employee performance, attendance, conduct, and practice concerns in a timely manner.
- Provides coaching, training, counseling, and discipline within the scope of the role and established policies and procedures. Participates in employee performance assessments and provides input and recommendations regarding employee performance. Participates in interviews and selection of candidates and consults with the Director of Nursing and Human Resources, as appropriate, regarding hiring, termination, and other employment decisions.
- Develops and maintains department staffing schedules and completes payroll/timekeeping responsibilities during scheduled administrative time.
- CARE EFFICIENCY AND THROUGHPUT: Maintains active oversight of daily department operations through regular rounding and direct observation of patient care areas. Monitors patient flow, staffing, assignments, workload, acuity, and available resources throughout the department and works collaboratively with Charge Nurses and House Supervisors to address operational needs in real time.
- Evaluates current and anticipated staffing needs based on patient census, acuity, staffing mix, and department activity. Ensures staffing schedules support department needs and proactively identifies and addresses staffing gaps.
- Monitors the environment of care during department rounding and ensures identified safety, equipment, supply, cleanliness, and environmental concerns are addressed or appropriately escalated.
- Identifies barriers affecting patient flow, care delivery, or department operations and takes appropriate action to facilitate timely resolution.
- PROFESSIONAL CLINICAL PRACTICE: Provides visible clinical leadership within the assigned department and serves as a clinical resource to staff. Monitors nursing practice through direct observation and review of clinical care, documentation, infection prevention practices, and adherence to organizational policies and standards of care.
- Maintains clinical knowledge and competence appropriate to the assigned department and provides clinical guidance, coaching, and education to staff. Ensures required department education and competencies are completed and identifies opportunities for improvement in nursing practice.
- Supports staff with complex-patient care situations and provides clinical assistance when necessary to support patient safety and department operations. Recognizes changes or concerns in patient care and ensures appropriate intervention, communication, and escalation.
- Intervenes appropriately in instances of abuse, assault or neglect, or when adequate financial or social resources are not available. Makes appropriate referrals to resolve patient issues effectively.
- COLLABORATION AND COORDINATION OF PATIENT CARE: Collaborates with staff and members of the healthcare team, ensuring the coordination of care between other disciplines and support staff.
- Conducts regular patient rounding to assess the patient experience, identify concerns, reinforce communication, and ensure patient needs are being addressed. Provides timely patient and family service recovery and follows concerns through to resolution.
- Promotes effective communication between patients, families, nursing staff, providers, and interdisciplinary departments. Addresses barriers to care and facilitates resolution of concerns at the department level whenever possible.
- Maintains visibility and accessibility to staff throughout the department and across shifts.
- Communicates department priorities, expectations, operational concerns, and follow-up needs to Charge Nurses and staff.
- RELATIONSHIP MANAGEMENT: Empathizes with patient, expresses compassion and understanding for the situation and demonstrates care which is appropriate for the age, and cultural, religious, or ethnic background. Actively engages in caring behaviors, taking conscious ownership for work and takes deliberate/thoughtful actions regarding how to best carry out relationships with the patient, patients' support system and healthcare team.
- PERFORMANCE IMPROVEMENT: Monitors department performance and quality data to identify trends, opportunities, and areas requiring improvement. Ensures completion of required department audits and timely follow-up of identified deficiencies.
- Identifies trends and opportunities for improvement and develops department-level plans with measurable goals. Implements interventions, monitors effectiveness, and ensures action items are followed through to completion.
- Uses quality findings, safety events, patient experience data, audits, and other department performance indicators to guide improvement activities and staff education.
- Demonstrates problem-solving, critical thinking, and prioritization of work to resolve identified concerns in an appropriate and timely manner.
Pay Rate: Min - $113,400 | Max - $170,100Job Listing ID: 1880300 
