Supervisor, Nursing

Overview

The Nursing Administrative Supervisor will act as an administrative representative on assigned shifts, be responsible for the effective management of patient care on assigned shifts, and contributes toward attainment of departmental and hospital goals and objectives.

Responsibilities

Acts as administrative representative on assigned shifts.

• Liaises with employees, medical staff, patients/families and the public.
• Troubleshoots and resolves problems.
• Interprets hospital policy.
• Coordinates activities over all hospital departs.
• Consults with appropriate manager to resolve problems in their areas.
• Consults with Administration On-Call to resolve problems and notifies Administration On-Call of appropriate issues.

Responsible for the effective management of patient care on assigned shifts.

• Coordinate the clinical and managerial activities for a specific shift utilizing the principles of participatory management.
• Provides personnel to ensure adequate staffing in accordance with Matrix and Acuity standards.
• Provides clinical resources as needed to the staff trough direct clinical intervention or provision of appropriate clinical expertise.
• Provides input for staff evaluations.
• Identifies learning needs of staff.
• Assumes responsibility of admitting nurses by effectively triaging patients to facilitate quality patient care.

Contributes toward attainment of hospital and departmental goals and objectives.

• Maintains information flow regarding Nursing and hospital activities.
• Completes all documentation and reports on a timely basis.
• Participates in resolving interdepartmental and intradepartmental system problems.
• Counsels employees in accordance with hospital policy and employment laws.
• Participates in a nursing or hospital committee and attends Supervisor Monthly Meeting.
• Provides input for resolution of identified problems.

Professional Conduct

• Employee has the willingness and ability to perform additional duties and responsibilities in different areas of the department on an as-needed basis or as determined by management.
• Follows established hospital and department policies.
• No more than 2 written substantiated complaints representing a breach of policy, procedure or professional behavior since last evaluation.
• Demonstrates the philosophy of team concept.
• Participates in group projects and staff meetings with suggestions that enhance the work environment and increase productivity.
• Communicates well with supervisor reporting problems with equipment, supplies, or procedures. Requests assistance as appropriate.
• Maintains confidentiality as related to job responsibilities.
• Exhibits willingness to resolve problems as they arise.
• Consistently projects positive professional image through appearance and behavior.
• Attends 75% of staff meetings or reads and initials minutes.
• Completes assigned work within shift.

Customer Service/Guest/Interdepartmental Relations

• Represents administration during shift by addressing and resolving customer service issues or concerns.
• Consistently strives to understand, anticipate and meet the needs, expectations and satisfaction levels of patients and other customers.
• Documents all customer service concerns and actions taken. Recommends follow-up if appropriate.
• As observed by representatives of management, all interactions are conducted in a professional manner.
• Verbal and written feedback from patients, family members/significant others, medical staff, visitors and co-workers indicates behavior conducive to positive guest relations.
• Consistently exhibits appropriate phone protocol (e.g., answers phones promptly, is courteous and helpful).
• Consistently contributes to the team effort (e.g., assists co-workers when need is observed or upon request, offers constructive suggestions rather than complaints).
• Makes customer service rounds.

Professional Growth and Development

• Completes annual safety updates within established time frames.
• Completes general and departmental orientation within established time frames.
• Attends 80% of in-service programs.
• Maintains licensure/certification as appropriate.

Performance Improvement

• Responsible for the effective quality of patient care on assigned shifts.
• Troubleshoots and resolves all technical equipment; patient and personnel problems.
• Responds to emergencies and trauma; ensures proper function of personnel.
• Errors, inefficiencies and inaccuracies are brought to management's attention with suggestions for improvement. Develops innovative solutions to departmental problems.
• Identifies methods of controlling costs or generating revenue while providing maximum value to both the patient/customer and the hospital. Reports findings.
• Maximizes efficiency in all departmental operations.

Qualifications

• Minimum Education: Graduate of accredited RN Program, BSN preferred.
• Minimum Experience: 5 yrs of Clinical experience, prefer 2 yrs of Admin Supervisor experience.
• Required Certification/Registration: Current CA RN License, BLS, prefer ACLS.