Your New Role...This position reports to the Director of Global Field Engineering and is responsible for the timely and professional support of a 24x7x365 broadcast environment. The Supervisor provides oversight of Live Production Incident Management and Request Fulfillment processes, manages a team of broadcast and IT support professionals, and ensures a seamless transition of On-Air issues and project activities between shifts. The role is based in Atlanta, GA (East Point Location) with a minimum of three days per week in-office and requires frequent domestic and occasional international travel. The Supervisor must maintain technical proficiency to assume a hands-on engineering role in remote field environments when operational needs demand, including the ability to physically lift and move equipment weighing 50 pounds or more.
Supervises a team of field engineers providing 24/7 broadcast and IT services in support of live sports and news productions. Manages incident response, scheduling, staffing, and process improvement across field operations while serving as a technical resource and escalation point for complex live events. Accountable for shift performance, service level delivery, and the ongoing development of a high-performing field engineering team.
Your Role Accountabilities...Team Management
- Supervise a team of 10+ field engineers providing 24/7 broadcast and IT services to support live sports and news broadcasts globally.
- Oversee recruitment, onboarding, and development of team members to adapt to evolving workloads and technology.
- Conduct regular performance reviews and foster a collaborative, inclusive, and high-performance work environment.
- Ensure compliance with processes and identify service improvement opportunities.
Collaboration & Process Improvement
- Minimum three days per week in-office to engage operations leaders, plan staffing, and strengthen cross-functional partnerships.
- Assist the Director in setting strategy and department goals aligned with News & Sports priorities.
- Coordinate with News & Sports Planning and peers to develop field deployment assignments and improve resource efficiency.
- Drive adoption of MFP (REMI) kits and workflow changes with minimal disruption to ongoing operations.
- Implement new field technology and best practices in line with WBD global strategies.
Remote Execution & Event Coordination
- Frequent travel to sports and news events to evaluate live productions, consult with clients, and identify execution efficiencies.
- Ensure field gear readiness ahead of key production events.
- Align scheduling resource availability with commercial objectives to maximize revenue opportunities.
Technical Field Support
- Assume hands-on engineering role during remote productions when required, including setup, operation, and troubleshooting of contribution and broadcast equipment.
- Serve as escalation point and technical resource for field engineers on complex or critical productions.
- Maintain current working knowledge of field broadcast technologies to remain deployable as a practitioner along with supervisory duties.
Qualifications & Experiences...- 5+ years' experience in live and news/sport field technology deployments and implementations.
- Strong leadership and team management skills with the ability to motivate, develop, and inspire a team.
- Proven track record supervising high-performing teams with a self-starter mentality and end-to-end ownership of assignments.
- Demonstrated follow-through discipline: track record of owning tasks end-to-end, proactively removing blockers, and ensuring nothing falls through the cracks.
- Prior hands-on experience as a field engineer or in a live production engineering role is required.
- Working knowledge of signal flow, contribution workflows, and the technical demands of live broadcast environments sufficient to lead, assess, and guide engineers in the field.
- Adept at working collaboratively with cross-functional service delivery teams.
- Proactive in troubleshooting, problem-solving, and issue avoidance.
- Adaptable and flexible in a challenging, fast-paced environment.
- Excellent communication skills with the ability to represent the department globally.
- Ability to prioritize and work autonomously under pressure and to tight deadlines.
- Experience in budget and expense management.
- Demonstrated hands-on technical proficiency with broadcast field equipment; ability to operate independently as a field engineer when required.
