BS+ 8 years or MS+ 4 years in Computer Science, Computer Engineering, or related field.
Ability to read code and diagnose issues efficiently.
Experience in software development or quality assurance (QA).
Familiarity with Python, TestComplete, Delphi, C#, Team Foundation Server is preferred.
Experience with semiconductor equipment is advantageous.
Background in software for machine control, Factory Automation, or real-time applications is a plus.
Responsibilities
Gather and analyze information to troubleshoot and recreate software issues.
Resolve software problems, including bugs in control system software.
Manage escalation calls with field support engineers effectively.
Create detailed bug reports for developers.
Collaborate with QA on regression testing of replicated bugs.
Travel to customer sites for installations, training, and troubleshooting support.
Communicate with the account team to address reported issues.
Benefits
Opportunities for professional growth through development programs.
A collaborative culture that values diversity and inclusion.
Engagement in cutting-edge technology projects.
Participation in impactful work contributing to global innovation.
Supportive work environment fostering creativity and innovation.
Full Job Description
Supervisor Engineer (team lead), Software Support
At ASM, our Software Engineering teams works on delivering software that has immediate, tangible results visible in the operation of semiconductor processing equipment hardware. The hardware includes robotics, gas valves, temperature controllers and other hardware.
As a Supervisor Engineer, Software Support, you will make an impact by investigating, recreating, and troubleshooting software issues to resolution as reported by our customers.
Responsibilities:
Oversee the day-to-day operations of the support team, including task assignment, workload distribution, and monitoring punctuality and backlog management.
Act as the final point of contact for complex or high-priority customer escalations, ensuring timely and effective resolution.
Provide coaching and professional development for staff, identifying training needs and creating individualized development plans.
Gather information to investigate the issue, reproduce it, determine the root cause, and recommend corrective actions.
Guide your team members to create bug reports for the developer to use when fixing the bug.
Travel to customer sites to support installations, training, and troubleshooting of ASM products.
Talking to the account team and GPS group (not directly with the customer) when investigating reported issues.
Minimum Qualifications
BS+ 8 years or MS+ 4 years in Computer Science, Computer Engineering, or a related field.
Proven ability to motivate, inspire, and foster a collaborative team culture.
Strong troubleshooting skills in hardware and software, with familiarity data structure, networking, algorithm and modern operating systems (Windows).
Software development or test (QA) experience.
Ability to travel 10-25% domestic and international.
Preferred Qualifications
Preferred expertise in C++, C#, Python, Gitlab\Github.
Experience with semiconductor equipment preferred
Experience working with two or more of the following is preferred: software for machine control, Semiconductor Factory Automation, Multi-threaded applications, real-time software, device drivers, or other interrupt-driven software
About ASM International
ASM International is a materials science company that provides solutions for the production of advanced materials. The company was founded in 1913 and is headquartered in Phoenix, Arizona. ASM International offers a range of products and services, including materials testing, analysis, and consulting. The company serves a variety of industries, including aerospace, automotive, and electronics. ASM International has operations in Europe, Asia, and North America.
