Bachelor's degree or 5+ years in gas utility or dispatch operations.
Experience managing a team of contract employees.
Proficient in regulation interpretation, data collection, and reporting.
Strong organizational skills with the ability to manage multiple priorities.
Familiarity with systems like Salesforce, Maximo, SAP, and Power BI.
Responsibilities
Supervise dispatcher shifts for gas emergencies and customer appointments.
Coordinate emergency responses with various agencies and departments.
Ensure compliance with state regulations and company procedures.
Support operational and safety goals, including emergency response.
Conduct daily leak reconciliations and maintain reporting accuracy.
Develop and analyze operational KPIs for performance assessment.
Foster relationships with stakeholders and share best practices.
Benefits
Career advancement opportunities within the organization.
Support for continual development of the union workforce.
Flexible scheduling with rotating 8-hour shifts.
Engagement in a dynamic and impactful work environment.
Full Job Description
Job Purpose
Supervises the 24/7 team of dispatchers to ensure compliance with all laws, regulations, and Company policies and achievement of mandated emergency response and other internal targets. This position works rotating 8-hour shifts.
Key Accountabilities
Supervise dispatcher shifts in dispatching gas emergencies, customer appointments, and mandated program work.
Coordinating gas emergency response with CMS, Field Operations, other Company emergency response personnel, Emergency Response Agencies, Regulators, Fire Departments, and the Police.
Make timely and accurate notifications in compliance with the New York State Public Service Commission and Department of Transportation regulations and according to Company procedures
Support achievement of goals, including operational targets, mandated objectives, budget goals, emergency response, and safety.
Maintain availability to cover vacant Dispatch supervisor shifts and manage emergency situations, storm operations, contractor damages, and outages, even when they occur outside of business hours.
Ensure work is performed in accordance with applicable federal, state, and local rules and regulations.
Support continual development of the union workforce through regular coaching, performance assessment, and annual appraisal process.
Support the gas leak reporting process by conducting daily leak reconciliations, including gathering manual and automated reports, entering corrections, and performing all required research to maximize accuracy and compliance.
Develop, analyze, and assess operational KPIs, such as Emergency Response, Customer Service Performance Rate, Resource Management, and cycle time.
Supports the manager and lead supervisor to ensure the shift workload and all applicable system risks are discussed for preparation purposes and properly notified if the daily workload cannot be accomplished on the assigned shift.
Develop and maintain effective relationships with key stakeholders and share best practices.
Qualifications
A bachelor's degree and/or 5+ years of related experience (gas utility or dispatching operations and knowledge of systems used)
Experience in managing a team of bargaining unit/contract employees.
Experience with regulation interpretation and analysis, data collection, and reporting
Ability to deliver time-pressured projects on time and on quality.
Proficiency in relevant systems and software preferred, ex Salesforce, Maximo, SAP, Power BI, Excel, MS Word, Access.
Knowledge of the utility industry in operations, maintenance, and construction.
Proven ability to lead a team and drive performance.
Demonstrated strong organizational and planning skills and proven ability to manage multiple priorities.
Knowledge of National Grid's operations, company policies and practices, and applicable bargaining unit agreements.
Demonstrated strong oral and written communication skills, including communicating effectively across the organization.
Demonstrates the ability to exercise discretion and independent judgment with matters of significant importance.
Ability to influence and achieve results in a matrixed team environment.
Reviews the accuracy of their own work and checks that all details are completed.
Team player with the ability to collaborate effectively with others
More Information
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Downstate NY Salary: $100,000 - $117,000 a year
National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.
National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.
This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
About National Grid
National Grid plc is a British multinational electricity and gas utility company headquartered in London, United Kingdom. Its principal activities are in the United Kingdom (where it owns and operates electricity and gas transmission networks) and in the Northeastern United States (where as well as operating transmission networks, the company is a producer and supplier of electricity and gas). National Grid has a primary listing on the London Stock Exchange, and is a constituent of the FTSE 100 Index. It had a market capitalisation of approximately £31.4 billion as of 23 September 2021, the 26th-largest of any company with a primary listing on the London Stock Exchange.
