Position Type: Full-time
Posting Type: This job posting is for an existing position.
Salary Range: $100,075 - $128,818
Closing Date: Open
Location: Sioux Lookout
JOB SUMMARY
The Supervisor - Clinical, Outreach Services is a member of Nodin's Outreach Services team, which includes travelling counsellors, school-based counsellors, a hostel-based counsellor, and mobile outreach staff. The Supervisor works collaboratively with supervisees to ensure the safety and well-being of clients through the delivery of ethical, high-quality clinical services, and to support supervisees in upholding professional and clinical standards.
In this role, the Supervisor provides oversight through monitoring, observation, mentorship, coaching, and evaluation. They foster a supportive environment that promotes accountability, self-motivation, continuous learning, and professional development.
ACCOUNTABILITY
The Supervisor - Clinical, Outreach Services reports directly to the Manager - Clinical, Outreach Services.
QUALIFICATIONS
Education & Professional Credentials
- Bachelor's degree in a core mental health discipline (e.g., social work, psychology) or closely related field from a recognized institution is required.
- Current registration in good standing with a regulated professional body authorized to practice psychotherapy in Ontario (e.g., OCSWSSW, CRPO, CPA) with authorization for independent practice is required.
- Completion of a minimum of 150 hours of clinical supervision, along with at least 30 hours of formal training in clinical supervision is required.
Professional Experience
- Minimum of five (5) years of experience providing mental health counselling is required.
- Demonstrated clinical experience working with children, youth, adults, and families.
- Experience supporting complex clinical presentations, including concurrent disorders, trauma, and high-risk behaviours.
- Previous supervisory and leadership experience is considered an asset.
Clinical Knowledge & Competencies
- Strong understanding of theoretical frameworks and principles underpinning mental health practice.
- Proficiency in clinical assessment, case conceptualization, and treatment planning.
- Ability to maintain high standards of ethical and professional practice.
Skills & Abilities
- Excellent written and verbal communication skills.
- Strong problem-solving, organizational, time management, and interpersonal skills.
- Demonstrated ability to take initiative, work independently, adapt to changing priorities, manage multiple tasks, and meet deadlines in a fast-paced environment.
- Highly developed relationship-building skills with staff, external partners, and communities.
- Ability to perform the requirements of the position on a regular basis.
Cultural Competence & Community Engagement
- Knowledge of First Nations cultures, histories, and the social and geographic realities of northern communities.
- Experience working with First Nations individuals and communities is an asset.
- Ability to communicate in a First Nations dialect of the Sioux Lookout region is an asset.
DUTIES & RESPONSIBILITIES
Clinical Oversight & Quality Assurance
- Monitor counsellors to ensure consistent adherence to organizational policies, standard operating procedures, clinical protocols, performance expectations, and productivity benchmarks.
- Review clinical documentation (e.g., session notes, assessments, interventions, and treatment plans) to ensure appropriate level and continuity of care.
- Ensure documentation meets established standards; provide timely feedback and address deficiencies.
- Oversee the provision of effective case management services.
- Ensure timely response, active clinical involvement, and thorough documentation for all high-risk cases.
- Maintain oversight of case files, ensuring legal and ethical issues are identified and addressed promptly.
- Maintain a tracking system for high-risk clients to ensure continuity and adequacy of service delivery.
- Maintain a tracking system for client discharges and ensure follow-up plans are implemented within required timelines.
Supervision, Coaching & Staff Development
- Conduct bi-weekly individual supervision meetings to review referrals and active cases, supporting accountability, clinical direction, and care planning.
- Ensure that clinical direction provided to supervisees is documented within the electronic health record system.
- Promote the development of counselling competencies through ongoing evaluation, feedback, and coaching.
- Support supervisees in applying best practices and developing innovative, client-centered interventions.
- Provide crisis intervention support and facilitate group debriefings as required.
- Deliver orientation and onboarding for new staff.
- Conduct probationary and annual performance evaluations.
- Identify staff training needs in collaboration with the Clinical Manager and Director; participate in training delivery as required.
Program Operations & Administration
- Schedule and coordinate the work of direct reports to ensure effective service delivery.
- Ensure adequate staffing coverage, including participation in recruitment and hiring processes.
- Collect and analyze service data against productivity, quality, and efficiency benchmarks.
- Prepare and submit supervision summaries and other required reports as needed (e.g., for funders and senior management).
- Participate in monthly staff meetings.
- Complete additional administrative duties as required.
Stakeholder & Community Engagement
- Establish and maintain collaborative relationships with communities.
- Support the development and maintenance of community resource profiles.
- Review community mental health data to inform service planning and delivery.
- Support community-specific mental health programming.
Accountability & Leadership
- Maintain regular supervision with the Clinical Manager for consultation on supervisees, performance, and emerging issues.
- Submit required reports in advance of supervision meetings for review and discussion.
- Address staff performance and conduct issues, including documentation and implementation of disciplinary processes where required.
