Holman is looking for a Supervisor to join their Accounting Department in Vancouver, WA!

Job Responsibilities:

• Lead, coach, and develop a team responsible for high-volume operational workflows, ensuring accuracy, timeliness, and overall operational excellence.

• Own day-to-day execution against established service levels (SLAs), throughput targets, backlog goals, and quality expectations; monitor performance and take corrective action when metrics fall outside expectations.

• Monitor operational metrics including workload volume, SLA performance, throughput, quality indicators, backlog aging, and productivity trends. Use data to drive staffing, coaching, prioritization, and escalation decisions.

• Oversee and review team output to ensure work is completed accurately and in compliance with company policies, internal controls, and applicable standards.

• Conduct regular reviews and quality checks of team deliverables to ensure completeness, consistency, and adherence to expectations.

• Own and maintain process governance, including the development and ongoing enhancement of standard operating procedures (SOPs), documentation, and training materials.

• Monitor team workflows and service channels to ensure timely, professional communication and effective escalation management.

• Serve as a subject matter expert and primary escalation point for complex issues, policy interpretation, and exceptions requiring sound judgment.

• Support and drive continuous improvement initiatives to enhance efficiency, quality, and consistency across processes and workflows.

• Collaborate with leadership and cross-functional partners to assess workload, optimize resources, and implement process improvements.

• Perform core supervisory responsibilities, including performance management, coaching and development, employee

• relations actions, and recognition efforts.

• Participate in talent acquisition activities, including interviewing and providing hiring recommendations.

• Manage team operations, including scheduling, timecard review, attendance, and time-off approvals in alignment with

• company policies.

• Foster a culture of accountability, professionalism, collaboration, and strong customer service.

• Lead by example, demonstrating leadership presence, ownership, and a commitment to team and organizational success.

• Perform additional duties and special projects as assigned.

Qualifications:

• 3-5 years’ experience in the related area as an individual contributor; prior supervisory experience preferred

• Bachelor’s degree preferred but not required.

• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio,

• SharePoint etc.)

• Excellent organizational skills and attention to detail

• Excellent time management skills, with a proven ability to meet deadlines

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