Bachelor's or Master's degree in Psychology, Social Work, Counseling, or related field, or equivalent experience.
Experience in sexual exploitation, family violence, and perpetrator support is an asset.
High literacy in Indigenous cultures and understanding of community dynamics.
Experience supervising in a unionized environment is a plus.
Knowledge of local community agencies and relevant legislation.
Responsibilities
Oversee the Family Violence Portfolio, including various support programs.
Supervise and support frontline workers in outreach and case management.
Develop and facilitate training for team knowledge translation.
Collaborate with senior leadership on hiring and performance management.
Ensure compliance with funder requirements and program evaluations.
Benefits
Hybrid work model with 4 days in the office.
Opportunities for professional development and training.
Supportive work environment focused on community impact.
Engagement with diverse community members and stakeholders.
Full Job Description
About the Job
Position Title:
New Position OR Replacement: Replacement
Department: Wholistic Services
Location: Hybrid/In Person - 4 days in office
Salary: $88,193-$106,569
Benefits: Yes
Union/Non-Union: Non-Union
Supervisor/Non-Supervisory: Supervisory
Position Summary:
Oversees the Family Violence Portfolio, which includes: Anti Human Trafficking (AHT) including the Children at Risk of Exploitation Liaison, Violence Against Women (VAW) Counsellors, Engagement Workers (EWs) (supporting perpetrators of family violence and those at risk not charged through the courts), and the Partner Assault Response (Par) Program (community members charged with family violence who are court mandated to participate in the PAR program).
Provides supervision and support to frontline workers. Frontline work includes outreach, intensive case management (including referrals to internal and external supports), therapeutic intervention, and group facilitation.
Ensure staff case notes, reports, and service events are completed
Works with senior leadership, especially the Manager of Wholistic Services, to support with hiring, determining work priorities, assigning duties, providing direction and training, setting performance standards, conducting performance appraisals, and taking corrective or disciplinary action if necessary.
Develop and facilitate trainings with team for knowledge translation across NCFST.
Provides direction to Wholistic staff and relays corporate mandates, goals and objectives .
Works with the Manager and other collaterals, including Violence Against Women Workers, Engagement Workers, and Anti Human Trafficking Workers and Wholistic Staff, to review and update the Bekaadendang Family Violence Protocol as needed.
Oversees the consultation process and flow for Violence Against Women Workers, Engagement Workers, and Anti Human Trafficking Workers and Wholistic Staff, ensuring follow up with and from collaterals supports safe and efficient support for community.
Ensures work plans are developed, reviewed, completed, and revised to meet funder requirements.
Oversees multiple budgets from distinct portfolios and spending for the Family Violence portfolio as a whole, including expenses for groups, camps, and workshops, with the approval of the Manager of Wholistic Services.
Ensures on-going evaluation of programs and services, in alignment with funder and agency expectations.
Ensure staff are addressing the cultural needs of the community members, including utilization of Elders and Traditional Teachers.
Manages staff leaves and absences to minimize impact to community, including personal absence.
Maintains client, employee and company confidentiality .
Assists with partnering opportunities, linkage/support agreements and other critical relationships with internal and external resources.
Maintains current knowledge of community resources and social service providers and may also attend community planning committees.
Liaise between staff and community members as required
Provides frontline support to community as needed.
Enforces program policies and procedures and funder requirements, including compilation of reports.
Prepare briefs, proposals, reports and data records as required.
Participates and contributes to the work of the management circle.
Represent NCFST on designated advisory committees.
Work in a safe manner in accordance with the Society's Health and Safety Policies and Procedures and all relevant legislation.
Must be willing to work 1-2 evenings per week, as needed to meet community need.
Other duties as assigned by Manager, Wholistic Services .
Minimum Qualifications and Skills:
Lived experience as an Indigenous person with connection to community and Ceremony is an asset.
Experience working in the fields of sexual exploitation, family violence (including intimate partner violence), and perpetrator support is an asset.
Experience supervising in a unionized environment is an asset.
Bachelor's or Master's degree in Psychology, Social Work, Counseling or a closely related field, or an equivalent combination of education and experience.
Demonstrated understanding, and commitment to, integrating the Native Child and Family Services of Toronto Mission and values into practice, service and relationships, for staff and community.
High literacy in Indigenous culture(s), and a concrete understanding of the unique dynamics that exist within the community.
Experience organizing workflow and ensuring that employees understand their duties or delegated tasks.
Familiarity with operational functions as they relate to managing attendance, vacation, sick time, etc.
Experience in program development and using Coyote Caseworks is an asset.
A willingness to obtain and, consequently, pass a Vulnerable Sector Police Record Check.
A wholistic approach to supervision and frontline support, with knowledge of Indigenous and non-Indigenous approaches to ensure wrap-around supports for overall well-being.
Excellent listening skills and adept conflict resolution/ problem solving.
Self-starter, able to work autonomously and generate ideas and benefits for the agency.
Understanding impacts of colonization and factors affecting community member risk and resilience as they relate to the Family Violence portfolio.
Understanding of: Harm Reduction Model especially around substance use, safer sexual practices, and mental health.
Knowledge and experience working with 2SLGBTQA+ community members.
Knowledge of local community agencies and other professional services.
Knowledge of the legislation pertaining to various systems, including the Child, Youth and Family Services Act, the Criminal Code, Anti-Oppressive Practice, workplace Health and Safety practices, and The Youth Justice Act, etc.
Skills in the delivery of training and group programs/ workshops.
Excellent interpersonal, communication, counseling and de-escalation skills.
Excellent intake assessment, crisis intervention, advocacy and problem-solving skills.
Excellent analytical, time management, organizational skills.
Strong report writing, communication and computer skills.
Ability to work effectively with all levels of staff, to maintain effective communication and working relationships, demonstrating strong interpersonal skills, tact, sensitivity and build strong internal relationships. Diplomacy and the ability to self-regulate in challenging circumstances are excellent assets.
Come join our team - and help create a difference in the community.
