Subrogation Team Lead

Subrogation Team Lead PRIMARY PURPOSE: Leads the recovery team which pursues potential subrogation recoveries arising from claims across all jurisdictions and lines of business. ESSENTIAL FUNCTIONS and RESPONSIBILITIES • Ensures compliance with established recovery procedures and standards. • Maintains quality control. • Conducts periodic file reviews of team members' files. • Acts as first-line authorization for litigation, including appeals, on any recovery claim. • Authorizes payment of bills over the delegated authority of the reviewer. • Provides guidance to colleagues on how to handle subrogation counsel for high complex cases and handles escalations. • Schedules client file reviews and actively participates in discussions of subrogation resolution. • Provides guidance on claim payments as needed and conducts audits to ensure colleagues are adhering to specified guidelines. • Provides subrogation guidance and direction to both internal and external stakeholders in order to maximize recovery efforts in alignment with client, financial and jurisdictional strategy and guidelines. • Oversees colleague preparation of client status report. Handles escalations and provides additional layer subrogation expertise as needed to the colleagues. • Provides team guidance regarding the litigation process to ensures timely and cost-effective resolution. • Develops training material and leads department training opportunities. • Provides team guidance to ensure appropriate cost containment techniques, including strategic vendor partnerships, to reduce overall cost of claims for our clients. • Conducts supervisory claim reviews in accordance with service expectations. • Supports leadership and team inventory initiative by conducting ongoing reviews of colleague workloads; notes trends and suggests adjustments when necessary. • Leads team meetings and assigns accountability for follow-up items. • Assists in gathering important compliance/claims processing information to be presented at team meetings. ADDTIONAL FUNCTIONS and RESPONSIBILITIES • Performs other duties as assigned. SUPERVISORY RESPONSIBILITIES • Administers company personnel policies in all areas and follows company staffing standards and training recommendations. • Assists with interviews, hires and establishes colleague performance development plans; conducts colleague performance reviews. • Provides support, guidance, leadership and motivation to promote maximum performance. QUALIFICATIONS Education & Licensing Bachelor's degree from an accredited college or university preferred. Licenses as required. Experience Six (6) years of claims experience or equivalent combination of experience and education required. Skills & Knowledge • Technical knowledge of recovery requirements • Excellent oral and written communication, including presentation skills • PC literate, including Microsoft Office products • Analytical and interpretive skills • Strong organizational skills • Excellent interpersonal skills • Excellent negotiation skills • Ability to work in a team environment • Ability to meet or exceed Performance Competencies WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.