Primary Location: Washington, DC (Primarily On-site)
Additional Locations (as required): Arlington, VA; Philadelphia, PA; Portsmouth, NH; Houston, TX; and Tucson, AZ
CRG is seeking an experienced Subject Matter Expert (ISO) to support our U.S. Department of State (DOS), Bureau of Consular Affairs (CA) client (should we be awarded the contract). The SME (ISO) will provide specialized expertise in International Organization for Standardization (ISO) practices, quality management, and documentation standards. The position will lead quality-related documentation initiatives, evaluate organizational processes, and identify and resolve issues affecting service quality, compliance, and operational effectiveness.
Key Responsibilities:
- Lead the development, review, and maintenance of documentation supporting ISO and other applicable international standards.
- Evaluate organizational processes and practices for alignment with quality management requirements.
- Identify, analyze, and resolve problems affecting service quality and operational performance.
- Develop recommendations and corrective actions to address quality deficiencies and improve processes.
- Support implementation and continuous improvement of Quality Management Systems (QMS).
- Review quality-related procedures, documentation, performance measures, and compliance activities.
- Provide technical guidance to Government stakeholders and program personnel on ISO standards and quality management practices.
- Support process improvement initiatives using Lean Six Sigma principles and methodologies.
- Perform other related duties as assigned.
Basic Qualifications:
- Minimum ten (10) years of specific professional experience.
- Master's degree in a related field or sixteen (16) years of experience.
- ISO credential required.
- Lean Six Sigma credential required.
- Active SECRET security clearance required.
- Demonstrated expertise in ISO standards, quality management practices, and international documentation standards.
- Experience identifying and resolving quality-related issues and implementing process improvements.
- Strong analytical, technical writing, communication, and problem-solving skills.
Additional Qualifications:
- Experience supporting the Department of State or comparable federal agencies.
- Experience implementing, maintaining, or evaluating ISO 9001 Quality Management Systems.
- Experience conducting quality assessments, root cause analyses, and corrective action planning.
- Experience developing quality documentation, standard operating procedures, and continuous improvement initiatives.
Benefits
Full-time employees are eligible for 401(k) and Roth retirement plans, Medical, Dental, and Vision Insurance (for employees and families), Supplemental Insurance, 11 Federal Holidays, and at least three weeks of Paid Time Off (PTO), including sick and personal leave.
